SAMUEL LUNA
Edinburg,TX
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well- versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Overview
5
5
years of professional experience
Work History
Sports Official
Texas Association of Sports Officials
2020.12 - Current
- Monitored games closely to ensure that all rules are being followed as well as any relevant safety protocols
- Developed and implemented strategies for resolving disputes between teams or players
- Adhered strictly to established policies governing the conduct of athletes, coaches and spectators during games
- Displayed excellent judgement when making decisions regarding penalties imposed upon violators of rules or regulations.
- Worked with Security Personel and School Administrators to maintain a safe environment.
Crew Member
Tropical Smoothie Cafe
2023.08 - 2024.02
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Handled customer complaints in a professional and courteous manner
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Completed all store opening and closing procedures
- Restocked shelves with merchandise throughout shift.
- Provided personalized demonstrations and step-by-step guidance to customers to help them navigate the app with ease.
- Provided attentive and personalized service to customers during transactions, addressing any questions or concerns and maintaining a friendly and professional demeanor.
- Educated customers on how to effectively use the mobile app, including features such as mobile online ordering, catering and customizable orders.
Administrative Assistant
University of Texas Rio Grande Valley
2019.08 - 2022.06
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Developed and maintained filing systems for confidential documents and records
- Managed office supplies inventory and placed orders when necessary
- Maintained database of client contact information with accuracy and attention to detail
- Greeted visitors and provided general information about the company
- Proofread documents for grammar accuracy prior to submission
- Provided cross-coverage support for other administrative personnel
- Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
Administrative Assistant
Berry's Produce
2021.05 - 2021.08
- Compiled a list of products and prices with the aim of attracting and acquiring new customers.
- Welcomed customers, showcased our products, and assisted in loading them into their vehicles.
- Provided translation services for non-Spanish speaking truck drivers and clients on behalf of my manager.
- Developed and curated a comprehensive list of products along with their corresponding prices.
- Performed quality checks on our food items to identify and rectify any defects.
- Engaged in restaurant visits to showcase our products with the objective of acquiring them as clients.
Education
Bachelor of Arts (B.A.) in Business Management -
University of Texas Rio Grande Valley
Edinburg, TX06.2022
Skills
- Meticulous attention to detail
- Hospitality service expertise
- Cash handling and management
- Conflict resolution techniques
- Point of sale operation
- Time management skills
- Issue Resolution
- Cash Management
- Customer Service
- Policies and Procedures
- Problem-Solving
- Equipment Operation
Volunteer Experience
October 2020 - December 2022
Youth Leader
Vital Church, McAllen, Texas
- Developed positive, authentic relationships with youth and families from different backgrounds.
- Planned and facilitated engaging activities for groups of youth, ensuring safety and positive environment.
- Modeled appropriate interactions with children individually and in groups.,
- Fostered a safe space for open dialogue among participants about sensitive topics.,
- Provided emotional support to youth facing difficult challenges.
- Developed innovative strategies to motivate young people to reach their goals.
June 2016 - July 2017
Translator and Interpreter
Austin Missionaries, Reynosa, Tamaulipas
September 2019 - Present
Professional Drummer
- Attentiveness towards following conductor's cues when necessary.
- Proficiency in improvisation and composition of beats and rhythms.
- Skilled at creating unique drum parts that fit the style of each song and performance.
- Demonstrated ability to collaborate effectively with fellow musicians within large ensembles.
- Capacity to provide direction to less experienced players when needed.
- Performed before live audiences in concerts, recitals, educational presentations, and other social gatherings.
- Arranged and edited music to fit style and purpose. Improvised music during performances.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Tropical Smoothie Cafe
2023.08 - 2024.02
Administrative Assistant
Berry's Produce
2021.05 - 2021.08
Sports Official
Texas Association of Sports Officials
2020.12 - Current
Administrative Assistant
University of Texas Rio Grande Valley
2019.08 - 2022.06
Bachelor of Arts (B.A.) in Business Management -
University of Texas Rio Grande Valley
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