SAMUEL LUNA
Edinburg,TX
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well- versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Overview
5
5
years of professional experience
Work History
Sports Official
Texas Association of Sports Officials
12.2020 - Current
- Monitored games closely to ensure that all rules are being followed as well as any relevant safety protocols
- Developed and implemented strategies for resolving disputes between teams or players
- Adhered strictly to established policies governing the conduct of athletes, coaches and spectators during games
- Displayed excellent judgement when making decisions regarding penalties imposed upon violators of rules or regulations.
- Worked with Security Personel and School Administrators to maintain a safe environment.
Crew Member
Tropical Smoothie Cafe
08.2023 - 02.2024
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Handled customer complaints in a professional and courteous manner
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Completed all store opening and closing procedures
- Restocked shelves with merchandise throughout shift.
- Provided personalized demonstrations and step-by-step guidance to customers to help them navigate the app with ease.
- Provided attentive and personalized service to customers during transactions, addressing any questions or concerns and maintaining a friendly and professional demeanor.
- Educated customers on how to effectively use the mobile app, including features such as mobile online ordering, catering and customizable orders.
Administrative Assistant
University of Texas Rio Grande Valley
08.2019 - 06.2022
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Developed and maintained filing systems for confidential documents and records
- Managed office supplies inventory and placed orders when necessary
- Maintained database of client contact information with accuracy and attention to detail
- Greeted visitors and provided general information about the company
- Proofread documents for grammar accuracy prior to submission
- Provided cross-coverage support for other administrative personnel
- Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
Administrative Assistant
Berry's Produce
05.2021 - 08.2021
- Compiled a list of products and prices with the aim of attracting and acquiring new customers.
- Welcomed customers, showcased our products, and assisted in loading them into their vehicles.
- Provided translation services for non-Spanish speaking truck drivers and clients on behalf of my manager.
- Developed and curated a comprehensive list of products along with their corresponding prices.
- Performed quality checks on our food items to identify and rectify any defects.
- Engaged in restaurant visits to showcase our products with the objective of acquiring them as clients.
Education
Bachelor of Arts (B.A.) in Business Management -
University of Texas Rio Grande Valley
Edinburg, TX06.2022
Skills
- Meticulous attention to detail
- Hospitality service expertise
- Cash handling and management
- Conflict resolution techniques
- Point of sale operation
- Time management skills
- Issue Resolution
- Cash Management
- Customer Service
- Policies and Procedures
- Problem-Solving
- Equipment Operation
Volunteer Experience
October 2020 - December 2022
Youth Leader
Vital Church, McAllen, Texas
- Developed positive, authentic relationships with youth and families from different backgrounds.
- Planned and facilitated engaging activities for groups of youth, ensuring safety and positive environment.
- Modeled appropriate interactions with children individually and in groups.,
- Fostered a safe space for open dialogue among participants about sensitive topics.,
- Provided emotional support to youth facing difficult challenges.
- Developed innovative strategies to motivate young people to reach their goals.
June 2016 - July 2017
Translator and Interpreter
Austin Missionaries, Reynosa, Tamaulipas
September 2019 - Present
Professional Drummer
- Attentiveness towards following conductor's cues when necessary.
- Proficiency in improvisation and composition of beats and rhythms.
- Skilled at creating unique drum parts that fit the style of each song and performance.
- Demonstrated ability to collaborate effectively with fellow musicians within large ensembles.
- Capacity to provide direction to less experienced players when needed.
- Performed before live audiences in concerts, recitals, educational presentations, and other social gatherings.
- Arranged and edited music to fit style and purpose. Improvised music during performances.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Tropical Smoothie Cafe
08.2023 - 02.2024
Administrative Assistant
Berry's Produce
05.2021 - 08.2021
Sports Official
Texas Association of Sports Officials
12.2020 - Current
Administrative Assistant
University of Texas Rio Grande Valley
08.2019 - 06.2022
Bachelor of Arts (B.A.) in Business Management -
University of Texas Rio Grande Valley
Similar Profiles
Austin CraigAustin Craig
Texas High School Basketball Official at TASO (Texas Association of Sports' Officials)Texas High School Basketball Official at TASO (Texas Association of Sports' Officials)
Alexis WheelerAlexis Wheeler
Basketball Official at Texas Association Of Sports OfficialsBasketball Official at Texas Association Of Sports Officials
Brenden InmonBrenden Inmon
Ice Hockey Referee at North Texas Hockey Officials AssociationIce Hockey Referee at North Texas Hockey Officials Association