Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Maldonado

Kennesaw,GA

Summary

Highly experienced in customer service & Auto Damage appraising well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a professional challenge with room for advancement. Hardworking body shop manager bringing 24 years of industry experience meeting customer needs via telecommuting roles. Skilled in listening to customers, while meeting productivity targets. Offering empathy, reliability and enthusiasm for satisfying customers. I'm a take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

20
20
years of professional experience

Work History

Body Shop General Manager

Gerber Collision
05.2020 - Current
  • Started at Gerber in a Florida location and began moving from location to location to help turn stores more profitable. Returned to Georgia in 2022.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
  • Greeted customers and took time to answer questions.
  • Cultivated strong relationships with insurance company representatives, vendors, community groups and media outlets to drive business development initiatives.
  • Directed day-to-day operations, maintenance, equipment functionality and financial management.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Coordinated and supervised shop and field service technicians and assigned tasks and work orders.
  • Wrote complete and accurate cost estimates for labor and parts.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Hired and trained technicians, monitoring and evaluating job performance.

Production Manager

Ed Voyles Honda
08.2017 - 04.2020
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Resolved issues quickly to maintain productivity goals.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Wrote and conducted formal performance reviews for production personnel.
  • Estimated labor requirements to support anticipated workload.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Utilized data analysis tools to identify and resolve production issues.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Analyzed production data and prepared reports for senior management.
  • Coordinated with other departments to align production with customer requirements.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Evaluated employee performance and provided feedback and training as needed.
  • Scrutinized production output and identified areas for improvement.

Production Manger

Classic Collision Center
03.2013 - 07.2017
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Resolved issues quickly to maintain productivity goals.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Wrote and conducted formal performance reviews for production personnel.
  • Estimated labor requirements to support anticipated workload.
  • Managed internal operational standards and productivity targets.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Prepared and maintained production reports and personnel records.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Enforced health and safety protocols to promote safe working environment.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Implemented quality control system to review products against technical specifications and corporate standards.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.
  • Analyzed production data and prepared reports for senior management.
  • Coordinated with other departments to align production with customer requirements.

Production Manager/Collision Estimator

Nalley Collision
05.2010 - 03.2013
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Wrote and conducted formal performance reviews for production personnel.
  • Estimated labor requirements to support anticipated workload.
  • Managed internal operational standards and productivity targets.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Implemented quality control system to review products against technical specifications and corporate standards.
  • Evaluated employee performance and provided feedback and training as needed.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Coordinated with other departments to align production with customer requirements.
  • Utilized data analysis tools to identify and resolve production issues.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Scrutinized production output and identified areas for improvement.
  • Analyzed production data and prepared reports for senior management.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
  • Monitored project progress to identify and address changes in project scope or budget.
  • Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.

Repair Manager

Magnum Collision
06.2004 - 05.2010
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Supervised 10 employees and scheduled shifts.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

No Degree - General Manager Classes

I C A R
Online

Bilingual

High School Diploma -

Campbell High School (Smyrna High School)
Smyrna, GA
05.1991

Skills

  • Customer service expertise
  • Auto damage appraisal
  • CCC Pathways Appraisal Solutions
  • Estimation skills/ repair quotes
  • Relationship Building
  • Salesforce knowledge
  • Proactive team player
  • Operations management
  • Team building
  • Vehicle inspections
  • Data collection
  • Organized
  • Self-motivated
  • Appraisal writing
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Budget Control
  • Staff Development
  • Team Leadership
  • Sales Tracking
  • Decision Making
  • Administrative Management
  • Recruitment and Hiring
  • Employee Motivation

Timeline

Body Shop General Manager

Gerber Collision
05.2020 - Current

Production Manager

Ed Voyles Honda
08.2017 - 04.2020

Production Manger

Classic Collision Center
03.2013 - 07.2017

Production Manager/Collision Estimator

Nalley Collision
05.2010 - 03.2013

Repair Manager

Magnum Collision
06.2004 - 05.2010

No Degree - General Manager Classes

I C A R

Bilingual

High School Diploma -

Campbell High School (Smyrna High School)

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Samuel Maldonado