SAMUEL MANONGDO
San Francisco,California
Summary
Three-year experience as a customer service specialist. While doing so, I am currently preparing to transfer to a UC/CSU university and major in Business Administration. Working to transition into Business Management.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Private Label Manufacturing
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Processed online payments and verified billing information to reduce fraudulent orders.
- Reduced process inconsistencies and effectively supported team members on best practices and protocols.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Entry Level Race Admin
SCCA
04.2024 - Current
- Managed and coordinated races, ensuring smooth operations
- Acted as a flagger, maintaining race integrity
- Assisted in making critical race decisions
- Identified and solved issues to enhance race efficiency
- Resulted in improved race execution and participant satisfaction
Reception
Serramonte Subaru Kia Volkswagen
02.2024 - Current
- Managed customer inquiries effectively
- Facilitated smooth front desk operations
- Maintained comprehensive transaction records
- Organized invoices efficiently
- Directed customers to appropriate departments
- Streamlines front desk operations with meticulous record-keeping and invoice organization
BDC Agent
Autobahn Motors
08.2023 - 01.2024
- Managed financial transactions for repair orders with precision and accuracy
- Acted as the first point of contact, warmly greeting customers
- Addressed customer inquiries and requests promptly and professionally
- Efficiently processed financial transactions, enhancing transaction accuracy
- Enhanced customer satisfaction by resolving inquiries swiftly and effectively
Food handler and cashier
Goat Hill Pizza
10.2020 - 12.2022
- Safely operated kitchen equipment, minimizing injury risks
- Exhibited excellent customer service skills
- Accurately handled cash, check, and credit card transactions
- Streamlined team workflows, increasing productivity by 20% through effective leadership
Intern Student
Blackrock
06.2018 - 08.2018
- Gained comprehensive understanding of business strategies
- Developed economic skills
- Paid internship at Blackrock
- Worked closely with experienced mentors
- Gained practical experience in a real-world setting
Education
GED -
City College
San Francisco05-2027
Automotive Technology - undefined
Skyline College
08.2023
Skills
- Customer Service
- Problem Solving
- Teamwork
- Attention to Detail
Timeline
Customer Service Representative
Private Label Manufacturing
06.2024 - Current
Entry Level Race Admin
SCCA
04.2024 - Current
Reception
Serramonte Subaru Kia Volkswagen
02.2024 - Current
BDC Agent
Autobahn Motors
08.2023 - 01.2024
Food handler and cashier
Goat Hill Pizza
10.2020 - 12.2022
Intern Student
Blackrock
06.2018 - 08.2018
Automotive Technology - undefined
Skyline College
GED -
City College
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