Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Manzo

Waco

Summary

Customer service specialist with extensive experience in management, sales, and operations. Proven track record of delivering exceptional service and building strong relationships to enhance customer retention. Strong communication skills and proactive approach to exceeding expectations in every interaction.

Radiology professional prepared to contribute to advanced diagnostic imaging and patient care. Background includes hands-on experience with radiographic equipment and support in clinical settings. Known for strong collaboration and achieving diagnostic accuracy, adaptable to changing healthcare environments. Skills include radiographic positioning, image evaluation, and patient management.

Overview

9
9
years of professional experience

Work History

Student Radiology Technologist

Baylor Scott & White Medical Center
Waco, TX
09.2024 - Current
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Exceeded expectations in clinical rotations through consistent feedback from supervisors regarding professionalism, technical expertise, and dedication to patient care.
  • Assisted in maintaining an organized and efficient work environment through proper equipment maintenance and inventory management.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.

Radiology Assistant

Baylor Scott & White Medical Center
Waco, TX
11.2023 - 09.2024
  • Enhanced patient comfort by providing clear explanations of radiologic procedures and answering questions promptly.
  • Facilitated seamless transitions between departments for patients undergoing multiple diagnostic tests by coordinating scheduling efforts with other healthcare professionals.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.

Server/Bartender

George's Restaurant
Waco, Texas
06.2021 - 03.2025
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Supervise the work of bar staff and other bartenders.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Curbside Specialist

H-E-B
Waco, Texas
08.2020 - 06.2021
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Plan project arrangements or outlines, and organize material accordingly.
  • Ensure the customer gets the items asked for by consulting different departments; if not found, a similar item is found.

Shift Manager

Raising Canes
Waco, Texas
01.2016 - 08.2020
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Serve as a brand ambassador and display a strong personal commitment to the success of Raising Cane’s.

Education

Associate of Arts - General Academics

Mclennan Community College
Waco, Texas
06.2020

Associate of Science - Radiologic Technology

McLennan Community College
Waco, TX
08-2025

Skills

  • Trauma imaging
  • Patient Care
  • Basic life support
  • Diagnostic imaging
  • Critical Thinking
  • Problem resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Student Radiology Technologist

Baylor Scott & White Medical Center
09.2024 - Current

Radiology Assistant

Baylor Scott & White Medical Center
11.2023 - 09.2024

Server/Bartender

George's Restaurant
06.2021 - 03.2025

Curbside Specialist

H-E-B
08.2020 - 06.2021

Shift Manager

Raising Canes
01.2016 - 08.2020

Associate of Arts - General Academics

Mclennan Community College

Associate of Science - Radiologic Technology

McLennan Community College
Samuel Manzo