Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Marsden

Joplin,MO

Summary

Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 30 years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics. Proficient in the operation, troubleshooting and programming of PLC's.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Service Technician

Martin and Martin Enterprises
Sarcoxie, MO
02.2021 - 10.2023
  • Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
  • Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Assisted fellow mechanics when necessary during complex repairs.
  • Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
  • Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
  • Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.

Service Manager

Tidewater Equipment Company
Tampa, FL
02.2018 - 07.2020
  • Planned and implemented solutions for technical problems including electrical, mechanical, hydraulic and pneumatic troubleshooting and repair.
  • Handled over $10,000 in rental and purchase payments daily with 100% accuracy. Worked with customers to educate and inform on their new equipment, effectively closing over 25 deals.
  • Followed up with customers during and after installations to verify satisfaction.
  • Handled over $5000 in rental and purchase payments daily with 100% accuracy.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Created written estimates and obtained customer consent to proceed.

Service Technician

Waste Management
Elizabethtown, KY
08.2017 - 02.2018
  • Efficiently troubleshot and repaired collection and recycling equipment to cut company costs and maximize productivity.
  • Documented all changes and actions in computer-based tracking system.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
  • Completed routine tasks such as tire rotation and balancing, oil changes and brake services.

Product Specialist

Rotochopper Inc.
St. Martin, MN
07.2010 - 07.2017
  • Continually expanded knowledge of the Rotochopper product line.
  • Assisted with demonstrations for various company product lines to showcase functionality.
  • Assisted customers with product needs and introduced new store offerings.
  • Demonstrated products to help customers try out offerings before making purchases.
  • Attended trainings and workshops to learn about new products and then shared this information with customers.
  • Established long term customer relationships by using effective communication and active listening skills.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Uploaded new software, rolled out updates and applied patches to multiple types and brands of equipment controllers.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.

Night Shop Foreman

Clarke Detroit Diesel
Louisville, KY
01.2002 - 07.2010
  • Performed all duties associated with customer support and service, including but not limited to troubleshooting and repair of various customer equipment, work order processing, billing and payment. Vendor invoice receipt and payment
  • Used hand and power tools, equipment and instruments accurately.
  • Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
  • Directed daily operations of team of four technicians and shop professionals.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Oversaw maintenance and repair of shop equipment.
  • Managed materials inside shop and at job locations.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints through effective communication and direct action.
  • Submitted reports to senior management to aid in business decision-making and planning.

Service Technician

Vermeer Midsouth
Memphis, Tennessee
10 1997 - 01.2001
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Efficiently troubleshot and repaired Directional Drilling and construction equipment to cut company costs and maximize productivity.
  • Assisted team members with Mechanical, Electrical, Hydraulic and Pneumatic equipment troubleshooting and diagnostics.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Trained customer employees and managers on machine use and maintenance.
  • Performed the duties of a service manager for 6 months while a new manager was found.

Hull Systems Mechanic

U. S. Army
Ft. Knox, Kentucy
7 1990 - 2 1997
  • Accomplished maintenance manpower and aircraft maintenance actions using Integrated Maintenance Data System global data repository.
  • Maintained hand and special tools in safe and serviceable condition and reported unserviceable tools and equipment to management.
  • Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
  • Procured parts and maintained inventory and related documentation.
  • Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
  • Inspected systems, diagnosed problems and developed optimal solutions.

Education

Electrical Engineering

Devry Institute Of Technology
Kansas City, MO

Accounting

Missouri Southern State University
Joplin, MO

Mechanical Engineering

University Of Missouri - Columbia
Columbia, MO

Skills

  • Supervision
  • Multitasking abilities
  • Verbal and written communication
  • Customer service
  • Responsible
  • Teamwork
  • Preventive Maintenance
  • Equipment Troubleshooting
  • Regulatory Compliance
  • Quality Assurance
  • Technical Support
  • Inventory Management
  • Equipment Demonstration
  • Electrical Systems
  • Mechanical Abilities
  • Safety Procedures Adherence
  • System Installation
  • Scheduling and Coordination
  • Professional and Courteous
  • Documentation and Reporting
  • Troubleshooting Skills
  • Hand Tool Expertise
  • Operating Test Equipment
  • Equipment Inspection
  • Diagnostics Expertise
  • Installation and Repair
  • Power Tool Mastery
  • Work With Minimal Supervision
  • Mechanical Aptitude
  • Maintenance and Repair
  • Attention to Detail
  • Service Ticket Accuracy
  • Customer Relationship Management
  • Software Configuration
  • Programmable Logic Controller Equipment Expertise
  • Valid Driver's License
  • Troubleshooting and Analysis
  • Service Reports

Certification

  • Detroit Diesel engine overhaul, Clarke Power Services - 2001-2012
  • Allison Transmission overhaul, Clarke Power Services, 2001-2012
  • Mercedes Industrial Diesel overhaul, Clarke Power Services, 2001-2012
  • Hazmat and Fire Safety NCO, 1/16th Cavalry, 1994-1997

Timeline

Service Technician

Martin and Martin Enterprises
02.2021 - 10.2023

Service Manager

Tidewater Equipment Company
02.2018 - 07.2020

Service Technician

Waste Management
08.2017 - 02.2018

Product Specialist

Rotochopper Inc.
07.2010 - 07.2017

Night Shop Foreman

Clarke Detroit Diesel
01.2002 - 07.2010

Service Technician

Vermeer Midsouth
10 1997 - 01.2001

Hull Systems Mechanic

U. S. Army
7 1990 - 2 1997

Electrical Engineering

Devry Institute Of Technology

Accounting

Missouri Southern State University

Mechanical Engineering

University Of Missouri - Columbia
  • Detroit Diesel engine overhaul, Clarke Power Services - 2001-2012
  • Allison Transmission overhaul, Clarke Power Services, 2001-2012
  • Mercedes Industrial Diesel overhaul, Clarke Power Services, 2001-2012
  • Hazmat and Fire Safety NCO, 1/16th Cavalry, 1994-1997

Samuel Marsden