Samuel Martinez
Spring,TX
Summary
Thorough Service/Sales Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. A person of great attitude, ambition & highly motivated.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HVAC Service Technician
Abacus Plumbing, Air Conditioning & Electrical
04.2018 - Current
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Sold additional add-ons such as IAQ products and system enhancements.
- Able to perform heat load calculations to determine correct tonnage
- Knowledge of air flow design and distribution. calculating return and supply CFM.
- Sold high efficiency complete systems.
Correctional Officer
Texas Department Criminal Justice
07.2015 - 10.2017
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
Restaurant Server
Golden Corral Buffet And Grill
02.2013 - 06.2015
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Corrigan-Camden High School
Corrigan, TX05.2015
Skills
- Expertise in Installations of split systems
- Diagnosis and Troubleshooting residential hvac equipment
- Knowledge of testing equipment
- Sales experienced – selling all stages of split system equipment
- Strong customer service skills
- Great communication skills
- Bilingual – Spanish in fluent
- Professional and Courteous
Certification
EPA 608 Universal certification
Plumbing Apprentice
( Registration No. 169837)
TDLR Electrician Apprentice
License#424114
TDLR Registered Air Conditioning & Refrigeration Technician
Registration #85989
Timeline
HVAC Service Technician
Abacus Plumbing, Air Conditioning & Electrical
04.2018 - Current
Correctional Officer
Texas Department Criminal Justice
07.2015 - 10.2017
Restaurant Server
Golden Corral Buffet And Grill
02.2013 - 06.2015
High School Diploma -
Corrigan-Camden High School
EPA 608 Universal certification
Plumbing Apprentice
( Registration No. 169837)
TDLR Electrician Apprentice
License#424114
TDLR Registered Air Conditioning & Refrigeration Technician
Registration #85989
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