Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Accomplishments
Work Availability
Work Preference
Quote
Timeline
Generic
Samuel Martinez

Samuel Martinez

Business Owner / Graphics Designer / Management
Beverly Hills,FL

Summary

Accomplished Remodel Manager at Walmart, adept in operations management and strategic planning, significantly enhanced customer satisfaction and team productivity. Demonstrated exceptional leadership and active listening skills, leading to a positive and efficient work environment. Successfully developed and implemented innovative business strategies, achieving notable improvements in service delivery and project management.

Overview

22
22
years of professional experience
1
1
Certificate

Work History

Customer Service Representative

Circle K Convenience Store
04.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Remodel Manager

Walmart
07.2007 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Developed and maintained relationships with customers and suppliers through account development.

Certified Server Trainer

Pizza Hut
02.2002 - 09.2010
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Conducted monthly meetings with servers to review procedures and improve service.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Increased customer satisfaction by instilling a proactive approach to anticipating and addressing guest needs during training sessions.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.
  • Streamlined the server training process by creating detailed manuals, guides, and resources for ongoing reference.
  • Reduced order errors by implementing thorough hands-on instruction for point-of-sale system usage.
  • Ensured seamless integration of new hires into the team through effective onboarding processes, including orientation sessions and shadowing opportunities.
  • Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.

Education

Bachelor of Arts - Graphic Design

University of California - Davis
Davis, CA
05.2001 -

Associate of Science - Computer Science And Technology

Penn Foster College
Scottsdale, AZ
05.2001 -

Skills

Customer Service

Software

Microsoft Office

Excel

Powerpoint

Word

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

ACE - Adobe Certified Expert, Photoshop

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimeContract Work

Location Preference

Remote

Important To Me

Work from home optionFlexible work hoursCareer advancement

Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

ACE - Adobe Certified Expert, Photoshop

07-2024

Customer Service Representative

Circle K Convenience Store
04.2024 - Current

Remodel Manager

Walmart
07.2007 - 08.2023

Certified Server Trainer

Pizza Hut
02.2002 - 09.2010

Bachelor of Arts - Graphic Design

University of California - Davis
05.2001 -

Associate of Science - Computer Science And Technology

Penn Foster College
05.2001 -

Similar Profiles

CREATE PROFILE
Samuel Martinez Business Owner / Graphics Designer / Management