Microsoft Office
Samuel Martinez
Business Owner / Graphics Designer / Management
Beverly Hills,FL
Summary
Accomplished Remodel Manager at Walmart, adept in operations management and strategic planning, significantly enhanced customer satisfaction and team productivity. Demonstrated exceptional leadership and active listening skills, leading to a positive and efficient work environment. Successfully developed and implemented innovative business strategies, achieving notable improvements in service delivery and project management.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Circle K Convenience Store
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Remodel Manager
Walmart
07.2007 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
Certified Server Trainer
Pizza Hut
02.2002 - 09.2010
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Conducted monthly meetings with servers to review procedures and improve service.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Increased customer satisfaction by instilling a proactive approach to anticipating and addressing guest needs during training sessions.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.
- Streamlined the server training process by creating detailed manuals, guides, and resources for ongoing reference.
- Reduced order errors by implementing thorough hands-on instruction for point-of-sale system usage.
- Ensured seamless integration of new hires into the team through effective onboarding processes, including orientation sessions and shadowing opportunities.
- Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
Education
Bachelor of Arts - Graphic Design
University of California - Davis
Davis, CA 05.2001 -
Associate of Science - Computer Science And Technology
Penn Foster College
Scottsdale, AZ 05.2001 -
Skills
Customer Service
Product Knowledge
Team Leadership
Operations Management
Software
Excel
Powerpoint
Word
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
ACE - Adobe Certified Expert, Photoshop
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Work from home optionFlexible work hoursCareer advancementQuote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
ACE - Adobe Certified Expert, Photoshop
07-2024
Customer Service Representative
Circle K Convenience Store
04.2024 - Current
Remodel Manager
Walmart
07.2007 - 08.2023
Certified Server Trainer
Pizza Hut
02.2002 - 09.2010
Bachelor of Arts - Graphic Design
University of California - Davis
05.2001 -
Associate of Science - Computer Science And Technology
Penn Foster College
05.2001 -