Samuel Mason
Newhall,CA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
1
1
year of professional experience
Work History
Server
287 Roadhouse
Dumas, TX
01.2024 - 05.2024
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Set up tables in between patrons to reduce wait times.
Pizza Maker
Toppled Turtle
Dumas, TX
07.2023 - 11.2023
- Inspected workstations for cleanliness before beginning shift.
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Followed established recipes when creating specialty pizzas requested by customers.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Prepared dough and sauce for pizzas according to recipes.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Followed specific methods for food preparation and proper portioning.
Crew Member
McDonald's
Whittier, CA
04.2023 - 07.2023
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Made small talk in the brief instances I could, improving the quality of the customers experience
Education
Frontier Continuation School
Whittier, CASkills
- Safe Food Handling
- Food Running
- Beverage Preparation
- Table Setting
- Guest Engagement
- Food Delivery
- Order Management
- Table Bussing
- Positive and professional
- Strong Work Ethic
- Item promotion
- POS operation
- Menu knowledge
- Dining customer service
- Dining crew workflow optimization
- Sales Techniques
- Effective customer upselling
- Dish preparation
- Exceptional customer service
Timeline
Server
287 Roadhouse
01.2024 - 05.2024
Pizza Maker
Toppled Turtle
07.2023 - 11.2023
Crew Member
McDonald's
04.2023 - 07.2023
Frontier Continuation School
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