Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samuel Mathias

Summary

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role. Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Dunkin' Brands
11.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Led Bi-Monthly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Restaurant Busser

Cheddar's Scratch Kitchen
01.2022 - 04.2022
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Cleared, cleaned, and sanitized booth and chair cushions and tables.
  • Maintained table setting by removing courses as completed and replenishing utensils.
  • Swept, mopped, and removed debris from dining room floors.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.

Education

Associate of Arts - Criminal Justice

Indian River State College
Ft. Pierce, FL
01-2025

High School Diploma -

Fort Pierce Westwood High School
Fort Pierce, FL
05.2022

Skills

  • Table Bussing

  • Kitchen Operations

  • Work Coordination

  • Conflict Resolution

  • Table Setting

  • Teamwork and Collaboration

  • Cleaning and Sanitizing

  • Employee Training

  • Customer service

  • Money handling

  • Time management

  • Customer relations

  • Goal setting

  • Workload management

  • Budgeting and finance

  • Multitasking and organization

  • Adaptability and flexibility

  • Verbal and written communication

Languages

French
Limited Working

Timeline

Assistant Manager

Dunkin' Brands
11.2022 - Current

Restaurant Busser

Cheddar's Scratch Kitchen
01.2022 - 04.2022

Associate of Arts - Criminal Justice

Indian River State College

High School Diploma -

Fort Pierce Westwood High School

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