Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Samuel Matthew

Dunellen,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS Pharmacy
Bound Brook, NJ
10.2022 - Current
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Taught staff upselling techniques to meet revenue targets.

Personal Shopper

Walmart
Watchung, NJ
09.2022 - Current
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Greeted customers and answered product or service questions.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Assigned as Team Captain to oversee and lead a team of 6-10 associates in lieu of management

Road Service Technician

Pop-A-Lock
Plainfield, NJ
02.2021 - 07.2022
  • Provided roadside assistance to stranded motorists, including tire changes, jump-starts, and fuel delivery.
  • Assisted customers by providing technical advice regarding their vehicle issues.
  • Diagnosed mechanical problems with automobiles and made necessary repairs in accordance with safety standards.
  • Responded promptly to customer calls for service in a timely manner.
  • Ensured all paperwork was completed accurately and submitted in a timely fashion.
  • Followed established safety protocols while performing repairs or servicing vehicles.
  • Demonstrated excellent communication skills when interacting with customers both verbally and electronically.
  • Developed strong relationships with customers by providing quality service at all times.

Amazon Flex Delivery Driver

Amazon
Miami, FL
07.2019 - 02.2021
  • Delivered packages to customers in a timely and efficient manner.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Adhered to company policies and procedures related to safety and security standards.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Collect parcels and load packages weighing in excess of 50lbs into vehicle using assistive equipment or the aid of another individual when necessary
  • Maneuver, organize and secure packages with utmost care
  • Accomplish 100% ontime delivery rate within the time constraints

Delivery Driver

GrubHub
Miami, FL
01.2018 - 10.2019
  • Provided excellent customer service throughout the delivery process.
  • Complied with company policies related to safe driving practices and procedures.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Maintained positive relationships with customers to promote further business opportunities.

Visual Security Officer

Macy's
Miami, FL
08.2017 - 06.2018
  • Conducted regular patrols of building, grounds and parking areas.
  • Assisted with investigations by providing surveillance footage as evidence.
  • Maintained records of all security related incidents, such as access control logs and incident reports.
  • Interacted professionally with customers and visitors in order to ensure their safety.
  • Demonstrated excellent customer service skills when interacting with members of the public.
  • Operated two-way radio systems to communicate with other officers on duty.
  • Maintained high levels of alertness throughout shifts.

Delivery Driver

Bite Squad
Miami, FL
11.2017 - 03.2018
  • Followed all safety protocols while driving.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Provided excellent customer service throughout the delivery process.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Issued sales promotion materials to customers to boost sales.

Bus Driver/Office Messenger

Brownhill Communications Ltd
Charlestown, Saint Kitts And Nevis
08.2015 - 08.2017
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Reported any incidents that occurred during route travel to management personnel immediately.
  • Performed minor repairs on buses when necessary such as changing tires or jump-starting engines.
  • Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
  • Provided support services to staff by running errands or making deliveries.
  • Answered phone calls and responded to inquiries from customers and vendors.

Customer Service Representative

Brownhill Communications Ltd
Charlestown, Saint Kitts And Nevis
01.2009 - 03.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Diploma -

Edison Job Corps Academy
Edison, NJ
08-2008

High School Diploma -

Gingerland Secondary School
Saint Kitts And Nevis
11-2006

Skills

  • Customer Service
  • Training and Mentoring
  • Staff Motivation
  • Employee Training
  • Goods Transport
  • Punctual and Reliable

Accomplishments

  • Employee of the month (Walmart)

Certification

  • Certified forklift, electric pallet jack, walkie stacker operator
  • Certified painter

References

References available upon request.

Timeline

Shift Supervisor

CVS Pharmacy
10.2022 - Current

Personal Shopper

Walmart
09.2022 - Current

Road Service Technician

Pop-A-Lock
02.2021 - 07.2022

Amazon Flex Delivery Driver

Amazon
07.2019 - 02.2021

Delivery Driver

GrubHub
01.2018 - 10.2019

Delivery Driver

Bite Squad
11.2017 - 03.2018

Visual Security Officer

Macy's
08.2017 - 06.2018

Bus Driver/Office Messenger

Brownhill Communications Ltd
08.2015 - 08.2017

Customer Service Representative

Brownhill Communications Ltd
01.2009 - 03.2015

Diploma -

Edison Job Corps Academy

High School Diploma -

Gingerland Secondary School

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Samuel Matthew