Samuel Matthews
Summerville
Summary
Results-driven retail leader with extensive experience at Walmart, specializing in store operations and customer service excellence. Demonstrated success in driving sales growth through strategic merchandising and strong team leadership. Expertise in inventory management and leveraging data-driven insights to solve problems, optimize processes, and enhance operational efficiency. Committed to creating a positive work culture while achieving operational excellence and reducing shrinkage.
Overview
34
34
years of professional experience
Work History
Walmart Neighborhood Market 6174 Store Manager
Walmart
11.2017 - Current
- Responsible for overseeing all operations of a retail facility, ensuring efficiency, profitability, and exceptional customer service.
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct a management team and hourly associates.
- Using data to ensure sales and profit, goals are achieved anticipating and accounting for key performance indicators.
- Ensures compliance with company policies and local state and federal offices.
- Upholds company Open Door policy in a dynamic, multifaceted environment by meeting and listening to concerns while leveraging necessary resources for time-sensitive requests.
- Cultivates the environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all processes and practices.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Models, enforces, and provides direction and guidance to managers and hourly associates in a highly challenging labor environment.
- Implementing strategies to attract and maintain a highly skilled and engaged workforce of approximately 140 associates.
- Optimized labor costs through effective scheduling, task delegation, and efficient use of resources.
- Develops and leverages external partnerships and networks through community outreach and involvement initiatives.
Supercenter Store Co-Manager
Walmart
10.2014 - 11.2017
- Increased employee engagement through regular communication, team-building activities, and opportunities for growth and development for approximately 300 associates in a 24/7 facility.
- Maximized sales performance with strategic merchandising plans, innovative displays, and targeted promotions.
- Reduced shrinkage rates by implementing strict loss prevention policies, staff training programs, and diligent monitoring of store operations.
- Utilized data-driven insights to make informed decisions on store operations, merchandising, and marketing initiatives.
- Developed strong relationships with vendors to negotiate favorable contracts and ensure timely delivery of merchandise.
- Managed financial budgets effectively by tracking expenses closely and making informed decisions.
- Ensured compliance with all relevant regulations, safety standards, and company policies to maintain a secure working environment.
Supercenter Store Co-Manager
Walmart
05.2009 - 10.2014
- Increased employee engagement through regular communication, team-building activities, and opportunities for growth and development for approximately 300 associates in a 24/7 facility.
- Maximized sales performance with strategic merchandising plans, innovative displays, and targeted promotions.
- Reduced shrinkage rates by implementing strict loss prevention policies, staff training programs, and diligent monitoring of store operations.
- Utilized data-driven insights to make informed decisions on store operations, merchandising, and marketing initiatives.
- Developed strong relationships with vendors to negotiate favorable contracts and ensure timely delivery of merchandise.
- Managed financial budgets effectively by tracking expenses closely and making informed decisions.
- Ensured compliance with all relevant regulations, safety standards, and company policies to maintain a secure working environment.
Salaried Assistant Store Manager Supercenter
Walmart
02.2006 - 05.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members of approximately 300 associates in a 24/7 facility.
Store Manager
Piggly Wiggly Carolina Co.
01.1999 - 10.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Co-Manager
Piggly Wiggly Carolina Co.
01.1994 - 12.1999
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
Assistant Store Manager
Piggly Wiggly Carolina Co.
01.1991 - 12.1994
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Completion of Course - Business Management
University of South Carolina
Columbia, SC01-2003
No Degree - Architectural Engineering
College of Charleston
Charleston, SC05-1992
High School Diploma -
Stall High School
North Charleston, SC05-1990
Skills
- Customer service
- Store operations
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Inventory management
- POS systems
- Recruiting and hiring
Highest Profit in Region 59, 2024
This award was granted based on performance within Region 59 for Walmart Neighborhood Markets, where I contributed to generating $4.7 million in operating profit from a total of $55 million in sales.
Timeline
Walmart Neighborhood Market 6174 Store Manager
Walmart
11.2017 - Current
Supercenter Store Co-Manager
Walmart
10.2014 - 11.2017
Supercenter Store Co-Manager
Walmart
05.2009 - 10.2014
Salaried Assistant Store Manager Supercenter
Walmart
02.2006 - 05.2009
Store Manager
Piggly Wiggly Carolina Co.
01.1999 - 10.2005
Co-Manager
Piggly Wiggly Carolina Co.
01.1994 - 12.1999
Assistant Store Manager
Piggly Wiggly Carolina Co.
01.1991 - 12.1994
Completion of Course - Business Management
University of South Carolina
No Degree - Architectural Engineering
College of Charleston
High School Diploma -
Stall High School
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