Samuel Maynard
Donnelly,Idaho
Summary
Adept at fostering guest satisfaction and streamlining operations, I excelled at Ragazza di Bufalo by mastering Open Table and Toast Tables, enhancing dining experiences through meticulous area maintenance and efficient reservation management. My blend of strong customer service and effective time management skills significantly contributed to the establishment's positive reputation, demonstrating my ability to thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Host / Greeter
Ragazza Di Bufalo
03.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Effectively utilized Open Table and Toast Tables to make and confirm reservations, check in guests and run cover reports..
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Utilized Toast POS system to manage sales transactions, process credit cards and print receipts.
- Responsible for resetting tables and keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Pantry Chef
Ragazza Di Bufalo
06.2022 - 10.2022
- Consistent prep and plating of cold appetizers, salads, desserts, dressings, and garnishes.
- Contributed to overall team success by supporting other kitchen staff during busy periods or staff shortages.
- Worked closely with the head chef to maintain portion control standards, minimizing food costs while maintaining quality and consistency across all dishes prepared.
Education
Homeschool
Donnelly, ID05.2026
Skills
- Strong Customer Service
- Professional Appearance
- Table Assignment Coordination
- Excellent Phone Etiquette
- Hospitality service expertise
- Dining area maintenance
- Beverage Preparation
- Food Running
- Multitasking proficiency
- Team player mentality
Timeline
Host / Greeter
Ragazza Di Bufalo
03.2023 - Current
Pantry Chef
Ragazza Di Bufalo
06.2022 - 10.2022
Homeschool
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