Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Maynez

Lincoln,NE

Summary

Dynamic leader with proven expertise in customer service management and team building, honed at Ace Rent To Own. Excelled in enhancing store operations and sales through strategic merchandise displays and effective staff supervision. Skilled in POS systems operations and employee coaching, achieving significant improvements in customer satisfaction and team productivity.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Ace Rent To Own
12.2022 - 08.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Dietary Cook

Eastmont Towers
01.2018 - 01.2022
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
  • Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
  • Followed standard recipes, menus and apportions according to established standards.
  • Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
  • Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.

Chef

Hyvee Market Grill
03.2016 - 02.2018
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.

Technician

Time Warner Cable
02.2014 - 01.2016
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.Cable
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.

Chef

Wilderness Ridge Golf Club
01.2012 - 03.2014
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
  • Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
  • Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
  • Curated wine pairing list that complemented menu offerings, enhancing overall dining experience.

Chef

Maccaroni Grill
01.2009 - 02.2012
  • Organized and led team participation in community events, raising restaurant's profile and engaging with potential customers.
  • Collaborated with front-of-house staff to ensure seamless service, addressing and resolving any issues promptly.
  • Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.
  • Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
  • Coordinated with team members to prepare orders on time.
  • Disciplined and dedicated to meeting high-quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Evaluated food products to verify freshness and quality.

Education

High School Diploma -

Lincoln Southeast High School
Lincoln, NE
05.2010

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Staff Supervision
  • Store operations
  • Customer Service Management
  • Stock management
  • Team Management
  • POS Systems
  • POS systems operations
  • Hiring and Training
  • Upselling and Cross Selling
  • Pricing and Markdowns
  • Work Planning and Prioritization
  • Goals and performance
  • Loss Prevention
  • Employee Coaching
  • Sales expertise
  • Sales Techniques
  • Display Setup

Timeline

Assistant Store Manager

Ace Rent To Own
12.2022 - 08.2024

Dietary Cook

Eastmont Towers
01.2018 - 01.2022

Chef

Hyvee Market Grill
03.2016 - 02.2018

Technician

Time Warner Cable
02.2014 - 01.2016

Chef

Wilderness Ridge Golf Club
01.2012 - 03.2014

Chef

Maccaroni Grill
01.2009 - 02.2012

High School Diploma -

Lincoln Southeast High School

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Samuel Maynez