Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel McClain

Durham,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Sales Advisor

Best Buy
06.2019 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Customer Service Supervisor

Best Buy
09.2019 - 04.2021
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Sales Associate

Best Buy
11.2018 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Hillside High School
Durham, NC
06.2017

Skills

  • Inside and Outside Sales
  • Staff Training
  • Problem-Solving Strengths
  • Cash Counting
  • Product Management and Pricing
  • Sales Experience
  • Promotional Expertise
  • B2B Sales
  • API Design
  • Source Code Review
  • Python Programming
  • Intranet Development

Timeline

Customer Service Supervisor

Best Buy
09.2019 - 04.2021

Sales Advisor

Best Buy
06.2019 - Current

Sales Associate

Best Buy
11.2018 - 08.2019

High School Diploma -

Hillside High School

Similar Profiles

CREATE PROFILE
Samuel McClain