Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Samuel McCormiuck

Pontiac,MI

Summary

Attentive Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Assistant Manager

DTLR
Waterford, MI
02.2023 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed inventory audits to identify losses and project demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Store Manager

Solstice Sunglasses
Auburn Hills, MI
11.2022 - 02.2023
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Quality Control Inspector

Prefix
Auburn Hills, MI
01.2022 - 07.2022
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Inspected and repaired products to meet project expectations.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Marked materials with grade or acceptance status.
  • Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
  • Positioned components, parts or materials for testing.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
  • Noted changes during testing in project documentation.

Shipping and Receiving Clerk

Unique Fabrics
Auburn Hills, MI
12.2019 - 03.2020
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Obtained required documentation to process shipments and support movement.
  • Monitored merchandise received and shipped from facility in computer system.
  • Prepared documentation to track and report on damaged or missing items.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Compared and verified identifying information of outgoing shipments.

Education

GED -

Washtenaw Community College
Ann Arbor, MI
05.2015

Skills

  • Strategic Planning
  • Project Management
  • Operations Management
  • Business Development
  • Promotional Planning
  • Money Handling
  • Staff Training and Development
  • Employee Performance Evaluations
  • Employee Scheduling
  • Customer Rapport
  • Sales Growth
  • Customer Relations
  • Training and Development
  • Recruiting and Interviewing
  • Customer Relationship Management (CRM)
  • Orientating and Training
  • Marketing Tactics
  • Negotiation
  • Retail Operations
  • Staff Management
  • Team Motivation
  • Sales and Marketing
  • Staff Development

Timeline

Assistant Manager

DTLR
02.2023 - Current

Store Manager

Solstice Sunglasses
11.2022 - 02.2023

Quality Control Inspector

Prefix
01.2022 - 07.2022

Shipping and Receiving Clerk

Unique Fabrics
12.2019 - 03.2020

GED -

Washtenaw Community College

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Samuel McCormiuck