Samuel Melnick
Brooklyn,NY
Summary
Analytical team leader with expertise in business intelligence and data design software platforms, skilled at understanding and addressing revenue growth challenges. I have a proven track record in supervising and guiding teams and possess strong communication skills that facilitate collaboration with account managers and engineering teams to solve product challenges while prioritizing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Catalog Team Lead
Gartner
New York, NY
03.2019 - Current
- Supervise four direct reports on the Product Catalog team, ensuring efficient catalog management and data accuracy
- Conducted SEO analysis for new software categories, increasing traffic and revenue for both Pay-Per-Click and Pay-Per-Lead models.
- Utilized SQL to perform competitor analysis and combine vast datasets, providing insights for decision-making and product positioning.
- Managed revenue analysis using SQL to generate financial reports highlighting product and category performance.
- Employ PowerBI, Snowflake, and Alteryx to measure and present the impact of Catalog responsibilities across the business
- Lead optimization initiatives with enterprise accounts and provide cross-sell opportunities to the Customer Success team.
- Uncovered a 1.7 million dollar monthly gap between our enterprise clients' spending and their budget, leading to a successful initiative to improve the product positioning of our largest accounts.
Cable Service Coordinator
CBS
New York, NY
03.2017 - 03.2019
- Distributed CBS content to cable networks and online streaming services such as Netflix, Hulu, and Amazon
- Responsible for ensuring CBS content met clients' airing and streaming technical specifications
- Thoroughly researched all materials prior to delivery to provide the highest quality video footage and audio
- Completed delivery requirements to meet FCC regulation guidelines for content, language, and closed captioning.
Customer Support Agent
FanDuel
New York, NY
08.2016 - 01.2017
- Provided customer support for the FanDuel user base through online and phone communication
- Tracked live scoring, injury updates, and game delays for the NFL, MLB, NBA, NHL, and other sports leagues
- Communicated feedback from clients to the product management team regarding new features on the FanDuel website.
Education
Bachelor of Arts - Journalism
The University of Massachusetts - Amherst
Amherst, MA05.2016
Skills
- SQL
- Salesforce
- Alteryx Designer
- Tableau
- Snowflake
- PowerBI
- JIRA
- Confluence
- Google Analytics
- ETL
- Master Data Management
- Key Performance Indicators
- OKR Management
- Microsoft Excel
- Microsoft PowerPoint
- Google Sheets
- Zendesk
- Salesforce
- FreshDesk
- WordPress
- Oracle NetSuite
- Sugar CRM
- SAP
- BrightEdge
- Google Keyword Planner
- Conductor
- SEMRush
Certification
Alteryx Designer, 05/2023
Timeline
Product Catalog Team Lead
Gartner
03.2019 - Current
Cable Service Coordinator
CBS
03.2017 - 03.2019
Customer Support Agent
FanDuel
08.2016 - 01.2017
Bachelor of Arts - Journalism
The University of Massachusetts - Amherst
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