Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Mendoza

La Mirada,CA

Summary

Dynamic Parts Specialist with a proven track record at Multivac, excelling in order fulfillment and customer service. Expert in parts identification and returns processing, I enhanced productivity by collaborating with technicians and optimizing inventory management. Recognized for resolving customer inquiries promptly, ensuring satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

Parts Specialist / Order Management Specialist

Multivac
02.2015 - Current


  • Supported team with order processing and fulfillment tasks.
  • Learned to utilize inventory software for tracking part availability.
  • Provided customer assistance by answering queries regarding parts specifications.
  • Issued parts to technicians to complete customers' repairs.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Ordered parts for customers for packaging, slicing and baking machine.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Processed customer orders using SAP system, ensuring accuracy and timeliness.
  • Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
  • Processed and submitted orders daily and expedited delivery to maintain customer satisfaction.

Tech Suppor Scheduler

Multivac
02.2015 - Current
  • Coordinated service visit with technician and customers, for machine that are in need of service.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.

Shipping and Receiving Manager

Multivac
02.2015 - Current
  • Oversaw daily shipping and receiving operations to ensure timely dispatch and receipt of goods.
  • Managed inventory control processes, maintaining optimal stock levels and minimizing discrepancies.
  • Developed standard operating procedures for shipping protocols, ensuring compliance with safety regulations.
  • Operated lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Enhanced warehouse efficiency by redesigning layout to streamline flow of goods from receiving to shipping.
  • Achieved significant reductions in order fulfillment errors by implementing quality control checks at multiple stages.
  • Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
  • Conducted research to address shipping errors and packaging mistakes.

Office Administration Coordinator

Multivac
02.2015 - Current
  • Performed general office administration and management functions.
  • Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
  • Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
  • Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
  • Handled office administration and logistics.
  • Efficiently managed inventory supplies for the office while maintaining proper equipment functionality through regular inspection checks.
  • Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
  • Facilitated office administration and customer service to general public.
  • Streamlined office administration tasks such as filing documents, managing calendars

Education

High School Diploma -

Brea Olinda
Brea, CA
06-1992

Skills

  • Packaging and labeling
  • Warehouse operations
  • Shipping and receiving
  • Order fulfillment
  • Returns processing
  • Email communication
  • Email orders
  • Phone orders
  • Parts identification
  • Problem-solving skills
  • Forklift operation
  • Maintenance schedules
  • Inventory coordination
  • Stock control
  • Customer service

Timeline

Parts Specialist / Order Management Specialist

Multivac
02.2015 - Current

Tech Suppor Scheduler

Multivac
02.2015 - Current

Shipping and Receiving Manager

Multivac
02.2015 - Current

Office Administration Coordinator

Multivac
02.2015 - Current

High School Diploma -

Brea Olinda

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Samuel Mendoza