Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samuel Metcalf

Samuel Metcalf

Terre Haute,IN

Summary

Information Technology oriented individual with extensive experience in the US Army, excelling in systems monitoring and customer support. Proven leader skilled in network patching and security compliance, delivering exceptional service while enhancing operational efficiency. Adept at troubleshooting and fostering teamwork in diverse environments, ensuring high levels of client satisfaction and professionalism wherever he goes.

Overview

7
7
years of professional experience
2
2
Certification

Work History

SATCOM Systems Operator / Signal Maintainer

US Army
05.2020 - Current
  • Collaborated with team(s) in various remote locations to develop and communicate ways to improve system delivery and security on the fly.
  • Partnered with system administrators to maintain system uptime, update equipment, and maximize network security.
  • Conducted regular audits on user accounts, permissions, and access control lists, ensuring compliance with company policies.
  • Maintain adaptable posture while helping customers at various remote locations.
  • Readily troubleshoot issues on a tier 2 basis regularly requiring out-of-the-box thinking.
  • Identify areas of improvement within existing, and future, infrastructure setups maintaining maximum performance with minimal equipment.
  • Worked with high profile communication hardware/software brands such as VMware, Cisco, and L-Harris,
  • Maintain high levels of professionalism at all times working with diverse people of various nationalities, ethnicities, opinions, and ideas.
  • Plan and prepare for future setups to ensure efficient customer service regardless of at-hand task regarding personnel, equipment, logistics, and any potential considerations needed.
  • Maintain and operate power generators to keep system uptime maximized.

Seasoned Champion

Taco Bell
03.2019 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Bolstered client satisfaction by providing attentive customer service during events.
  • Delivered excellent customer service, addressing inquiries and resolving complaints promptly.

Shift Supervisor

Baskin Robbins Ice Cream
11.2017 - 01.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.

Education

No Degree - Information Technology

University of Maryland Global Campus
Hyattsville, MD

High School Diploma -

Terre Haute North Vigo High School
Terre Haute
06-2019

Skills

  • Customer support
  • Systems monitoring and control
  • Network patching and routing
  • Cable making
  • Optimizing work patterns
  • Software / hardware installation
  • Data center operations
  • Systems Administration
  • Experienced Leader
  • Electrical Systems

Certification

CompTIA Sec+

IC3 GS4

Timeline

SATCOM Systems Operator / Signal Maintainer

US Army
05.2020 - Current

Seasoned Champion

Taco Bell
03.2019 - 05.2020

Shift Supervisor

Baskin Robbins Ice Cream
11.2017 - 01.2019

No Degree - Information Technology

University of Maryland Global Campus

High School Diploma -

Terre Haute North Vigo High School

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Samuel Metcalf