SAMUEL MIKHAIL
GE HealthCare
New Jersey,NJ
1
Language
1
Certification
21
years of professional experience
Results-driven Healthcare Technology and Diagnostic Imaging Service Leader with over 12 years of experience. Expertise includes leading regional matrix operations, coordinating multidisciplinary teams through escalations, installations, and upgrades. Strong background in CT, PET, molecular imaging, and AI-enabled process improvements, complemented by an M.S. in Business Analytics.
Work History
Regional Service Support Engineer - CT
7 Years 5 Months- Lead high-stakes down-system and restricted-operation recovery by establishing action plans, prioritizing resources and parts, guiding root-cause isolation, tracking milestones, and communicating status, risk, and estimated return-to-service expectations to customers, field teams, service/sales partners, and leadership.
- Provide regional technical and operational leadership across a large, geographically distributed field-service territory, coordinating service managers, field engineers, remote support, engineering, product, digital, logistics, hospital clinical/IT teams, vendors, and customer stakeholders to protect uptime, service quality, and business priorities.
- Mentor and develop field engineers through advanced troubleshooting support, case reviews, onboarding, installations, upgrades, documentation coaching, and structured technical training; delivered 18 programs to more than 1,290 engineers.
- Analyzed service history, parts, labor, downtime, repeat failures, inventory, vendor activity, productivity, and KPI trends using analytical databases and Excel to recommend corrective actions and regional priorities.
- Developed AI-assisted diagnostic tools, automated upgrade planners, performance dashboards, and workflow-automation solutions to enhance response time and standardization.
- Provided field and customer reliability feedback to Manufacturing Engineering, Product, and Customer Solutions.
- Authored and improved 20+ technical manuals, troubleshooting guides, playbooks, and procedures for installations, upgrades, diagnostics, DICOM, PACS, networking, digital platforms, and cybersecurity-aware service.
Market Service Engineer
6 Months- Coordinated service delivery for New York/Pennsylvania market, managing emergency response, planned maintenance, upgrades, site readiness, parts, vendors, field resources, customer priorities, and service continuity to ensure seamless operations.
- Diagnosed and resolved technical issues with medical equipment, ensuring optimal performance and patient safety.
- Led multi-party problem resolution across field service, technical support, engineering, logistics, hospital stakeholders, and customers; established ownership, action plans, escalation cadence, clear communication, and cost-aware corrective-action decisions.
- Collaborated with cross-functional teams to implement process improvements, resulting in enhanced service delivery efficiency.
- Trained and mentored junior engineers on troubleshooting techniques and industry best practices, fostering team development.
Service Engineer III
4 Years 5 Months- Installed, maintained, upgraded, repaired, calibrated, and validated GE CT and digital systems across hospitals and imaging centers, ensuring compliance with safety, quality, and customer-service standards.
- Acted as senior troubleshooting resource and mentor; interpreted technical manuals and service bulletins, collaborating with radiology, biomedical engineering, hospital IT, and clinical staff to resolve complex technical issues.
- Diagnosed and resolved equipment malfunctions, enhancing performance and reliability of imaging systems.
- Conducted routine preventive maintenance on medical devices, enhancing operational efficiency and reducing downtime.
- Collaborated with cross-functional teams to streamline service processes and improve customer satisfaction.
Imaging Engineer Specialist III
1 Year 8 Months- Supported multi-vendor CT, MRI, ultrasound, X-ray, fluoroscopy, C-arms, and biomedical equipment across hospital networks; coordinated stakeholders in clinical, biomedical, facilities, IT, and vendor domains to ensure preventive maintenance, troubleshooting, repair, compliance, and service continuity.
- Led engineering projects to enhance operational efficiency and safety standards within healthcare facilities.
- Developed and implemented maintenance protocols for critical equipment to ensure uninterrupted service delivery.
- Collaborated with cross-functional teams to optimize workflow processes and improve service outcomes.
Field Service Engineer
1 Year 7 Months- Delivered field service for GE, Siemens, Philips, Toshiba, Fuji, Kodak, Swissray, and OEC imaging equipment; coordinated parts management, vendor relations, clinical scheduling, safety compliance, service documentation, customer communication, and emergency response.
- Diagnosed and repaired complex medical equipment to ensure optimal performance and compliance with safety standards.
- Provided on-site technical support, resolving issues efficiently for clients in various healthcare settings.
- Conducted regular maintenance checks to prolong equipment lifespan and enhance operational reliability.
Biomedical Engineer / Biomedical Equipment Technician
1 Year 9 Months- Maintained and repaired patient monitors, anesthesia systems, surgical lasers, nurse call, telemetry, feeding pumps, patient tables, pneumatic tube systems, and general biomedical equipment, ensuring optimal performance through preventive maintenance, calibration, electrical safety testing, and thorough documentation.
- Developed and implemented biomedical equipment maintenance protocols to ensure optimal functionality.
- Collaborated with clinical staff to assess and address equipment usability issues, enhancing patient care.
- Led cross-functional teams in the design and execution of innovative medical device solutions, improving operational efficiency.
Legal Consultant / Attorney - Corporate & Commercial Advisory
5 Years- Advised pharmaceutical, medical, and corporate clients on business strategy, commercial contracts, multi-company negotiations, shareholder and stock matters, due diligence, and dispute resolution, mitigating legal, financial, and operational risk.
- Led high-value transactions from strategy through drafting, negotiation, and closing; aligned executives, legal and commercial teams with customers and suppliers, resolved disputed terms, and translated complex contracts into executable action plans.
Education
Master of Science in Business Analytics - Business Analytics
Bachelor of Laws (LL.B.) - business and commercial law studies
A.A.S. - Biomedical Equipment Technology, Industrial Electronics Technology / Technician
A+ and Network+ studies
No Degree - Diagnostic X-Ray Systems, Advanced Radiographic System Maintenance
Skills
Advanced imaging technology
Clinical systems integration
Data analytics tools
Software troubleshooting
Incident resolution
Technical issues analysis
Application support
Incident management
Medical equipment calibration
Engineering documentation
User support
Equipment diagnostics
Technical mentorship
Project management
Team collaboration
Remote assistance
Technical analysis
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Author of “[Article Title],” published in [Journal Name] in [Year].
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
AA+,
Languages
English and Arabic; permanently authorized to work in the United States without employer sponsorship
Timeline
Market Service Engineer
GE Healthcare
07.2023 - 01.2024Read More
Regional Service Support Engineer - CT
GE HealthCare
03.2019 - CurrentRead More
Service Engineer III
GE Healthcare
03.2019 - 08.2023Read More
Imaging Engineer Specialist III
Crothall Healthcare
07.2017 - 03.2019Read More
Field Service Engineer
TRIMEDX
12.2015 - 07.2017Read More
Biomedical Engineer / Biomedical Equipment Technician
Glendale Memorial Hospital & Health Center
04.2014 - 01.2016Read More
Legal Consultant / Attorney - Corporate & Commercial Advisory
Albana Legal Firm
01.2006 - 01.2011Read More
Radiological Service Training Institute
No Degree from Diagnostic X-Ray Systems, Advanced Radiographic System Maintenance
Read More
Los Angeles Valley College
A.A.S. from Biomedical Equipment Technology, Industrial Electronics Technology / Technician
Read More
Grand Canyon University
Master of Science in Business Analytics from Business Analytics
Read More
Ain Shams University
Bachelor of Laws (LL.B.) from business and commercial law studies
Read More
MANAGEMENT & FUNCTIONAL EXPERTISE
- Service Operations & Customer Experience: regional field service, territory coordination, voice of the customer, escalation ownership, return-to-service planning, service quality, customer satisfaction, preventive maintenance, and relationship management
- People & Cross-Functional Leadership: field-engineer coaching, technical training, onboarding, workforce readiness, organizational planning, prioritization, executive communication, and collaborative leadership across service, sales, engineering, logistics, clinical, IT, and customer teams
- Financial & Operational Analysis: P&L-related decision support, cost containment, parts/labor/downtime analysis, inventory and vendor trends, analytical databases, complex Excel workbooks, PivotTables, Power Query, XLOOKUP, VBA, Power BI, SQL, Python, R, and KPI dashboards
- Commercial, Contract & Risk Leadership: corporate strategy, contract negotiation, due diligence, major deal execution, pharmaceutical and medical transactions, technical/financial/legal document analysis, dispute resolution, business risk management, and strategic partnerships
- Diagnostic Imaging & Digital Platforms: CT, PET, PET/CT, molecular imaging, multi-vendor imaging, AW/AWS, digital subscriptions, DICOM, PACS, networking, Linux, diagnostic logs, cybersecurity-aware service, installations, upgrades, and workflow automation
SELECTED LEADERSHIP & BUSINESS IMPACT
- Lead regional escalation and service transformation for advanced CT and digital platforms across the Northeast/East Zone, coordinating distributed field teams and cross-functional partners through complex customer recovery events.
- Initiated and developed AI-assisted diagnostic, troubleshooting, automation, and knowledge-management tools that reduced customer downtime by up to 60%, accelerated root-cause identification, and improved return-to-service consistency.
- Reduced CT upgrade-planning and related service-workflow effort from approximately 22 hours to 7 hours - about a 68% reduction - through automated planning, standardized checks, and reusable process resources.
- Helped shape remote installation and upgrade processes for eligible non-mechanical work, reducing field-engineer onsite time, travel, and customer disruption while maintaining quality, documentation, and cybersecurity requirements.
- Designed and delivered 18 technical programs - 11 live virtual and 7 in-person - to more than 1,290 field engineers; authored or improved more than 20 manuals, troubleshooting guides, playbooks, and standardized procedures.
Bese of the best
Through our Best of the Best program, managers nominate colleagues who:
- Demonstrate enthusiasm
- Serve as role models for teaming
- Generate new and creative ideas
- Do everything necessary to enable customer success