Samuel Milner
Middleton,WI
Summary
Dynamic hospitality and tourism expert with a demonstrated history of providing outstanding customer service and promoting revenue growth. Skilled in overseeing high-level client engagements and effectively addressing intricate issues to guarantee optimal customer satisfaction and loyalty. Outstanding communication and strategic problem-solving abilities support the development of enduring relationships and the leadership of high-achieving teams. Dedicated to creating a collaborative environment that boosts sales performance while ensuring a positive experience for both customers and team members.
Overview
20
20
years of professional experience
Work History
Senior Customer Specialist
Cammax Inc
06.2024 - Current
- Spearheaded customer support initiatives aimed at boosting satisfaction and loyalty. Created training materials designed to enhance team performance and service quality. Evaluated customer feedback to uncover trends and promote service enhancements. Worked alongside cross-functional teams to optimize communication processes. Exhibited comprehensive product knowledge to proficiently guide clients on vehicle options and features. Oversaw the daily operations of the customer service team, ensuring compliance with company policies and standards. Designed training programs for new employees, improving onboarding efficiency and team performance, while ranking as one of the top sellers in the region.
Sales Associate
Bob’s Discount Furniture
05.2021 - 06.2024
- Delivered exceptional customer service, making sure that guests feel valued both during and after their purchase. Establish strong relationships with clients, gaining their trust through in-depth product knowledge, effective interpersonal skills, and attentive listening, which assist them in realizing their design aspirations. Surpass sales conversion targets by employing a relaxed, consultative method. I achieved the #2 position in sales during my first year, surpassing conversion and total revenue objectives by over 50%.
Sales Supervisor
Gray Line Steamboat Natchez
04.2014 - 03.2020
- Established and oversaw a new sales outlet in 2018 Guided the team to surpass the sales target by 107% in total revenue Demonstrated a strong track record in overall sales conversion and boosted upsells by 70% Excellence in Customer Service reflected in consistent 5-star ratings on Yelp, Google & TripAdvisor Delivered concierge-level service for VIP guests during their stay, including ticketing and reservations Effectively highlighted my location, offering guests a "local" experience through social media Certified as an Expedia Local Expert Handled an outbound call volume of up to 200 calls daily, monitored by Matrix
Training & Logistics Coordinator
Mississippi Department Of Transportation
12.2005 - 04.2013
- Oversaw the order fulfillment process and transportation cycle, achieving final objectives. Coordinated shipping and quality assurance for all outgoing shipments. Supervised the receiving department, approving all incoming shipments and managing internal delivery. Administered warehouse inventory and vehicle stock to maintain optimal capacity levels. Regularly assessed freight expenses, transportation rates, and raw material costs to manage COGS effectively. Traveled statewide for the prompt delivery of essential and confidential documents. Executed assigned administrative office tasks, which included answering phones, preparing for large meetings, delivering mail, scheduling staff, and addressing transportation requirements, among others.
Education
No Degree - Business Administration
Hinds Community College
Raymond, MS01.2014
Skills
- I possess a robust background in providing outstanding service Skilled in client-oriented sales techniques Leader in sales performance Experienced in handling various POS systems Establishing connections with clients Quick to learn new concepts and skills Proficient in innovative problem-solving Methodical and accurate approach Knowledgeable in social media strategies Enhancing service quality Team management through collaboration Execution of sales strategies Expertise in interdepartmental collaboration Techniques for customer engagement Strategies for revenue growth Measuring customer satisfaction Best practices for email communication Proficient in CRM software Possessing empathy and patience Strong critical thinking skills Ability to multitask and stay organized Collaboration within teams Handling of monetary transactions Effective verbal and written communication Resolving problems efficiently Building strong relationships Managing customer relations Delivering excellent customer service Providing live chat support Expertise in sales Product sales proficiency Establishing rapport Coordinating administrative tasks
Timeline
Senior Customer Specialist
Cammax Inc
06.2024 - Current
Sales Associate
Bob’s Discount Furniture
05.2021 - 06.2024
Sales Supervisor
Gray Line Steamboat Natchez
04.2014 - 03.2020
Training & Logistics Coordinator
Mississippi Department Of Transportation
12.2005 - 04.2013
No Degree - Business Administration
Hinds Community College