Samuel Milone
Associate Project Manager And Tech Lead
Cameron,NC
Summary
Instrumental professional bringing many years of experience achieving ambitious goals in challenging IT environments. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Enthusiastic and versatile manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the IT Projects industry.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Computer Technician II
Harnett County Schools
Lillington, NC
01.2022 - Current
- Assist with new installations and upgrades for district devices for 30 locations to be used by the district’s 19,500+ students and 2,100+ employees.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Implemented internal quality standards to secure electronic records integrity.
- Set up and maintained user accounts and client access.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Associate IT Project Manager and Tech Lead
Charleston County School District
Charleston, SC
08.2019 - 03.2021
- Oversee new installations and upgrades for district devices for 90 locations to be used by district’s 49,000+ students and 6,500+ employees
- Supervise vendors to ensure that delivery and installation process goes smoothly during each project, and vendors are adhering to SLA's for project
- Monitor and identify issues in relation to installation and operation of IT related equipment
- Work with various operating systems including Windows 7 and 10, Chrome OS, iPadOS, and MacOS
- Use PXE service to image/reimage systems using images created in SCCM
- Use Active Directory to ensure that devices are placed in proper containers in order to have proper rights and group policies
- Deliver and install VIP equipment (i.e. Board Members, Directors) personally with white-glove service
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Partnered with project team members to identify and quickly address problems.
- Maintained open communication by presenting regular updates on project status to customers.
IT Intern Project Supervisor
Charleston County School District
Charleston, SC
06.2019 - 08.2019
- Supervised high school interns working on various projects that included: asset management and inventory, product lifecycle management, imaging systems to prepare for distribution, and assisting in QA checks for new school labs prior to school openings
- Performed mid-term and final performance reviews for interns
- Compiled inventory information taken from interns to prepare for entry into new District database tracking system and deliver compiled information to Project Manager
- Partnered with project team members to identify and quickly address problems.
- Provided status updates for projects, delivering information to all stakeholders.
- Communicated deadline updates, outlined action items and offered targeted solutions to team members.
- Maintained high safety standards by following policies, procedures and protocols outlined by company, OSHA and EPA.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Supervised work of four team members, offering constructive feedback regarding work performance.
IT Intern - Networking for Virtual Charter Schools
Cantey Tech Consulting, CanteyEDU
Charleston, SC
02.2019 - 06.2019
- Determined equipment needs based on student numbers Package, ship, and receive IT equipment (Chromebooks, laptops, Meraki firewalls and routers, and peripherals as needed) to schools across country.
- Packaged and traveled with mobile lab suited for SC standardized tests across state to various locations as needed.
- Set up mobile labs, provide on-site tech support, and tear down labs when testing is completed.
- Diagnosed and executed resolution for network issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Account Manager and Lead Tech
CellularSales/Verizon
Summerville And Charleston, SC
07.2013 - 06.2017
- Determined mobile plan and device sales options based on customer needs, wants, and budget
- Covered basic tutorials for customers on how to use their new devices
- Assisted customers in device application management, and data backup and restoration using various cloud services
- Provided on-site Tier I and Tier II support to customers and up to ten staff members as needed prior to escalating to Verizon Tech Support - trouble
areas include data migration, language settings, managing accessibility features, and hard and soft resets - Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Educated clients on new products or services to increase customer engagement with brand.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
Area/Regional Supervisor of Photofinishing
Walgreen's Pharmacy
Various, FL, NC, SC
08.2003 - 05.2011
- Fueled new business development by establishing foothold in several communities in the Carolinas including Fayetteville, Wilmington, Charleston and Summerville.
- Provided value added photofinishing services in support of local community events.
- Trained and mentored more than 220 specialists in sales and technical aspects of photofinishing over a period of 2 years.
- Apprised Specialists and Store Managers on new marketing and promotional programs through delivery of one-hour marketing, promotional, and advertising programs,
- Coordinated with vendors to ensure equipment was being maintained and serviced per our contracts in order to minimize equipment downtime.
- Assist corporate offices in maintaining current database of all equipment for each store.
- Worked with purchasing staff and distribution centers to assist stores in maintaining supply levels.
- Involved in new product rollouts and projects to include INK-O-DĒM inkjet refilling service and DHL shipping.
- Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.
- Implemented, updates and enforced company policies for standardized operations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Directed training, promotions and employee motivation to minimize turnover and maximize productivity.
- Generated weekly reports detailing KPIs and operational data.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Arts - Political Science And Public Administration
Fayetteville State University
Fayetteville, NC 08.2004 - 12.2006
Associate of Science - General Sciences
Fayetteville Technical Community College
Fayetteville, NC 08.1997 - 05.1999
High School Diploma -
North Miami Beach Senior High
North Miami Beach, FL 08.1994 - 07.1997
Skills
Vendor relations and management
Communication Across Multiple Channels and Levels
Technical SupportMobile Device Troubleshooting (iOS, Android, Windows, MacOS)(iOS
Removal and Installation of PC and Laptop Hardware
Customer ServiceLifecycle ManagementData MigrationTeam LeadershipMS Office SkillsActive DirectorySCCM
Inventory/Asset Management
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Computer Technician II
Harnett County Schools
01.2022 - Current
Associate IT Project Manager and Tech Lead
Charleston County School District
08.2019 - 03.2021
IT Intern Project Supervisor
Charleston County School District
06.2019 - 08.2019
IT Intern - Networking for Virtual Charter Schools
Cantey Tech Consulting, CanteyEDU
02.2019 - 06.2019
Account Manager and Lead Tech
CellularSales/Verizon
07.2013 - 06.2017
Bachelor of Arts - Political Science And Public Administration
Fayetteville State University
08.2004 - 12.2006
Area/Regional Supervisor of Photofinishing
Walgreen's Pharmacy
08.2003 - 05.2011
Associate of Science - General Sciences
Fayetteville Technical Community College
08.1997 - 05.1999
High School Diploma -
North Miami Beach Senior High
08.1994 - 07.1997
Certifications
- Lean Six Sigma Yellow Belt (AIGPE - ZSSYB131143067)
- Lean Six Sigma White Belt (AIGPE - ZSSWB131143100)
- CompTIA A+ (CQC2Q30G6HF4QCCH), Exp. 7/2025