Summary
Overview
Work History
Education
Skills
PROFILE OF QUALIFICATIONS
CAREER HIGHLIGHTS
Timeline
BusinessAnalyst
SAMUEL M. MARTINEZ

SAMUEL M. MARTINEZ

Boise,ID

Summary

Results-driven senior transactions manager with a strong commitment to excellence and continuous learning. Seeking to leverage expertise and dedication in a dynamic, growth-focused organization. With over a decade of sales and management experience, there is a proven record of achievement and a proactive approach to supporting long-term success and advancement. Committed to contributing skills and knowledge to drive positive outcomes and exceed organizational goals.

Overview

14
14
years of professional experience

Work History

Senior Transactions Manager/ Customer Care Specialist/ Escalations Manager/ F&I Trainee

COX Automotive Inc. (Autotrader Private Seller Exchange)
01.2020 - Current
  • Led Transaction Process: Managed end-to-end transaction processes for high-value automotive listings, ensuring accurate and timely completion of all contractual agreements, financing, and transaction documents
  • Client Relationship Management: Built and maintained strong relationships with clients, dealers, and internal departments addressing inquiries and facilitating solutions to optimize transaction experiences
  • Cross-functional Collaboration: Worked closely with sales, marketing, product, and customer support teams to streamline processes, enhance service quality, and exceed client expectations
  • Data and Performance Analysis: Conducted detailed data analysis to monitor transaction trends, identify areas for process improvement and deliver actionable insight to leadership and team members
  • Revenue Growth: Contributed to a significant increase in transaction completion rates and revenue, achieving monthly, quarterly, and annual targets through strategic planning and operation efficiency while increasing client experience
  • Training and mentorship: Trained and monitored junior transaction managers, providing guidance on best practices while fostering and encouraging a collaborative team environment
  • F&I trainee: Assistance in F&I process from beginning to end, working alongside lenders to finance vehicle purchases utilizing dealer track, Dealer Center, Route One etc

Sales Manager

Ashley Furniture Industries (Retail Location for Parent Company AFI Inc.)
01.2018 - 01.2020
  • Met and exceeded all set sales goals and metrics consistently including net margin, all individual goals and overall written sales
  • Led a team of over 65 including customer service team, visual team, sales team and maintenance team of #2 performing store in the company
  • Exemplify in-depth understanding of customer retention programs, company systems and inventory management
  • Successfully led launch of mentorship program and referral programs highlighting sales trainings for experienced professionals and newly hired professionals alike

Accounts/ Operations Manager

Ultra Hybrid Inc. (Electronics Distributor Listed Under Imoxie LLC), West Covina, CA
01.2013 - 01.2018
  • Define, own and drive sales results through the utilization and effective management of resources such as referral and incentive programs, direct marketing and cold calling prospective business
  • Maintain a relationship and fulfill expectations of over 800 B2B accounts worldwide
  • Oversight of overall operations of business including financial reports and warehouse order fulfillment
  • Expanded business into brick and mortar location as well as increased digital media and ecommerce presence
  • Assisted owner in turning a four person start up operation into a business producing over6 million dollars in gross revenue annually within3 years

ASE Certified Automotive Technician/ Shop Supervisor/ Team Lead

Longo Toyota (Penske Motor Groups Largest and Highest Volume Automotive Dealership), El Monte, CA
01.2011 - 01.2013
  • Maintain Consistency and attention while monitoring and following safety standards in a fast pace work environment focused on quality and consistency while handling heavy machinery
  • Chosen as team leader/ dispatcher to maintain pace and focus to complete all vehicles within30 minute time frame
  • Achieved highest performing Technician within the department
  • Assisted in implementing a training program to increase productivity and collaboration between departments

Education

Certification - Automotive Technology

WyoTech Technical School
Long Beach, CA
05.2011

Certification - 6 Year Business And Sales Internship/Mentorship

UltraHybrid INC.
West Covina

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Project management
  • Customer relationship management (CRM)
  • Sales management
  • Effective communication
  • Problem-solving

PROFILE OF QUALIFICATIONS

  • Integral leader who offers proven expertise in developing and driving execution of innovative business strategies across multiple industries (e.g. Automotive, electronics, sales, management).
  • Out-of-the-box thinker who owns and drives winning strategies aligned with commercial business or brand goals.
  • Ambitious self-starter who excels at effectively evaluating core business needs and successfully meeting customer concerns to achieve critical goals while demonstrating superior attention-to-detail, communication skills, and analytical abilities.
  • Goal oriented, extremely creative with strong problem solving and written and oral skills.
  • Highly collaborative business partner with strong interpersonal and negotiation skills.
  • Experience in regards to Microsoft tools (teams, outlook, excel etc), Dealer Title and F&I Tools and CRM programs

CAREER HIGHLIGHTS

  • Demonstrated success in training and mentoring new hires to ensure swift assimilation, significantly reducing learning curves to drive efficiency and knowledge towards sales impact and territory growth with COX Auto and AFI
  • Led Ashley Furniture’s Long Beach location to become the top bedding retail location out of22,000 establishments, generating $38.5 million in gross sales for2019—a23% increase in year-over-year revenue.
  • Directed the growth of Imoxie LLC’s electronics division from a four-person operation to a team of20+ employees, expanding to over 800 B2B accounts worldwide within three years.
  • Achieved company-wide recognition for cultivating a high-performing team, with 25% of associates in the AFI location achieving “Million Dollar” sales status, far exceeding the typical10% benchmark.
  • Developed and implemented a sales mentorship program at AFI, increasing new hire performance by35% on average and improving new hire retention past the90-day period to80%, compared to the company average of30%.

Timeline

Senior Transactions Manager/ Customer Care Specialist/ Escalations Manager/ F&I Trainee

COX Automotive Inc. (Autotrader Private Seller Exchange)
01.2020 - Current

Sales Manager

Ashley Furniture Industries (Retail Location for Parent Company AFI Inc.)
01.2018 - 01.2020

Accounts/ Operations Manager

Ultra Hybrid Inc. (Electronics Distributor Listed Under Imoxie LLC), West Covina, CA
01.2013 - 01.2018

ASE Certified Automotive Technician/ Shop Supervisor/ Team Lead

Longo Toyota (Penske Motor Groups Largest and Highest Volume Automotive Dealership), El Monte, CA
01.2011 - 01.2013

Certification - Automotive Technology

WyoTech Technical School

Certification - 6 Year Business And Sales Internship/Mentorship

UltraHybrid INC.
SAMUEL M. MARTINEZ