Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Samuel Moon

Samuel Moon

Los Angeles,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Jones Metal
02.2007 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, freelancers and clients.

Cashier

S & S Superstop
04.2014 - 02.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.

Sales Representative

H. T. Tucker Duck & Awning
11.2007 - 04.2011
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Cold-called leads and closed large number of new sales over several months.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Expanded customer base and boosted profit within product line.

Education

GED - General Studies

Alma High School
Alma, AR
04.2005

Skills

  • Microsoft Excel
  • Microsoft Word
  • Customer Relations
  • Retail Sales Customer Service
  • Sales Expertise
  • Delivery Scheduling
  • Closing Sales
  • Money Handling Abilities
  • Conflict Resolution
  • Customer Consulting
  • Conflict Mediation
  • Problem-Solving Ability
  • POS Systems Expertise

Timeline

Cashier

S & S Superstop
04.2014 - 02.2020

Sales Representative

H. T. Tucker Duck & Awning
11.2007 - 04.2011

Customer Service Representative

Jones Metal
02.2007 - 11.2020

GED - General Studies

Alma High School

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Samuel Moon