Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Moreno

Brentwood,CA

Summary

Dynamic Operations Manager with a proven track record at Mattress Firm Warehouse, excelling in inventory management and team leadership. Spearheaded process improvements that enhanced operational efficiency, resulting in increased productivity. Adept at coaching and motivating staff, fostering a positive work environment that elevated employee retention and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Operations Manager

Mattress Firm Warehouse
09.2024 - Current
  • Oversaw operations staff to ensure adherence to company policies.
  • Fostered employee ownership of tasks, boosting performance outcomes.
  • Designed actionable strategies to enhance operational efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Boosted customer satisfaction through effective communication channels.
  • Assessed and communicated critical performance indicators to top management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed physical inventory counts each month.
  • Completed daily cycle counts to maintain accuracy of records.
  • Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.

Assistant Operations Manager

Mattress Firm
03.2023 - 09.2024
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Implemented new technology to streamline processes and improve operations.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.

Inventory Specialist

Mancini Sleepworld
11.2018 - 04.2022
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.

Warehouse Manager

Mancini Sleepworld
10.2011 - 04.2022
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Handled day-to-day shipping and receiving overseeing more than 1000 mattresses per day.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Education

High School Diploma -

Oceana High School
Pacifica, CA
05.2005

Skills

  • Recording Shipments
  • Inventory Monitoring and Management
  • Routing Determination
  • Verbal and Written Communication
  • Forklift Operation
  • Hiring and Training
  • Coaching and Motivation
  • Problem-solving
  • Team leadership
  • Customer service
  • Operations monitoring
  • Planning and implementation
  • Staff training
  • Operations oversight

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Mattress Firm Warehouse
09.2024 - Current

Assistant Operations Manager

Mattress Firm
03.2023 - 09.2024

Inventory Specialist

Mancini Sleepworld
11.2018 - 04.2022

Warehouse Manager

Mancini Sleepworld
10.2011 - 04.2022

High School Diploma -

Oceana High School

Similar Profiles

CREATE PROFILE