Samuel Mpongo
Fort Worth
Summary
Dynamic and results-oriented professional with over 5 years of experience in warehouse operations and customer service. Proven track record of efficiently managing inventory, streamlining processes, and delivering exceptional customer support. Adept at using inventory management systems and resolving customer inquiries with a focus on enhancing satisfaction and operational efficiency. Strong communicator and team player with a keen attention to detail and a commitment to improving service delivery.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Best Buy
01.2022 - 12.2024
- Trained new employees on warehouse protocols, safety standards, and the use of equipment, enhancing team efficiency and reducing accidents by 20%.
- Improved warehouse order processing efficiency by 30% through optimizing workflow and reducing the picking time for online orders.
- Surpassed all other Best Buy warehouses in the micromarket in lowest average pick time and highest sales through picks.
Library Aid
Fort Worth Public Library - Summerglen
01.2021 - 12.2021
- Reorganize books on shelves according to the Dewey Decimal System or library catalog.
- Ensure books are in good condition and properly labeled.
- Help set up and manage events such as author readings, book clubs, children's storytime, or community workshops.
- Assist patrons with finding books, using library computers, or navigating the catalog.
- Answer basic questions and provide information about library services.
- Help with children's storytime sessions, craft activities, or educational programs. Engage with kids to promote literacy and a love for reading.
- Assist with sorting donated books, preparing them for inclusion in the collection, or conducting inventory checks.
Package Handler
UPS
01.2021 - 12.2021
- Efficiently sorted and organized packages by size, weight, and destination to ensure timely and accurate delivery.
- Operated and maintained various warehouse equipment, including hand trucks, pallet jacks, and forklifts, to facilitate the movement of packages.
- Scanned and tracked packages using UPS's internal tracking systems, ensuring real-time updates and reducing discrepancies.
- Collaborated with team members to meet daily operational goals and handle high-volume periods effectively.
- Ensured compliance with safety protocols and company standards to minimize workplace accidents and maintain a safe work environment.
- Provided exceptional customer service by handling package issues and inquiries professionally and resolving problems promptly.
Education
Bachelors of Business Administration -
Midwestern State university
Wichita Falls, Texas01.2024
Skills
- Inventory Management
- Fulfillment Operations
- Problem Solving
- Customer Service
- Order Processing
- Data Entry
- Shipping and Receiving
- Pallet building
- Assembly and production
- Cardboard baling
- Order picking and processing
- Attention to detail
Timeline
Warehouse Associate
Best Buy
01.2022 - 12.2024
Library Aid
Fort Worth Public Library - Summerglen
01.2021 - 12.2021
Package Handler
UPS
01.2021 - 12.2021
Bachelors of Business Administration -
Midwestern State university
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