Samuel Muang
Clive
Summary
Proven track record of enhancing passenger satisfaction and fostering strong working relationships, as demonstrated during my tenure with the United Nations High Commission For Refugees. Skilled in using Microsoft/computer softwares, computer programming, languages interpretation/translation, safe driving and effective communication, I excel in efficiently coordinating transportation services and adapting to sudden changes, ensuring timely and safe passenger delivery with a focus on continuous improvement and customer service excellence.
Overview
14
14
years of professional experience
Work History
Transport Volunteer
Church
03.2023 - 03.2024
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Coordinated transportation schedules for optimal route planning and time management.
- Navigated challenging weather conditions safely, maintaining control of the vehicle at all times.
- Responded with ease to sudden changes in routes and schedules.
Sunday School Teacher
Myanmar Emmanuel Christian Fellowship
03.2023 - 03.2024
- Encouraged class participation to build student confidence and interest in church teachings.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Enhanced student understanding by incorporating hands-on activities and creative teaching methods.
Online Seller
Facebook
01.2023 - 03.2024
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
Online Seller
Shopee
05.2022 - 03.2024
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
Transport Volunteer
NGO Schools
06.2021 - 03.2024
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Coordinated transportation schedules for optimal route planning and time management.
- Navigated challenging weather conditions safely, maintaining control of the vehicle at all times.
Translator and Interpreter
United Nations High Commission For Refugees
12.2017 - 03.2024
- Translated documents from Burmese and Chin Dialects to English.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
Volunteer Church Leader
Myanmar Emmanuel Christian Fellowship
01.2015 - 03.2024
- Implemented effective conflict resolution strategies to address interpersonal issues within the church community.
- Developed spiritual growth plans for congregants, providing resources and guidance for personal development.
- Strengthened congregation relationships by organizing and facilitating regular community outreach initiatives.
- Mentored and coached pastoral staff members, fostering leadership skills within the ministry team.
Volunteer Microsoft & Computer Programming Teacher
SelfHelpWorks
01.2021 - 12.2023
- Build hope for education by interacting refugee students
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Volunteer Church Drummer
Myanmar Emmanuel Christian Fellowship
01.2015 - 12.2023
- Maintained a high level of professionalism during all interactions, upholding the band''s reputation in the music community.
- Assisted musicians with percussion needs to align with performance goals.
- Provided timing and rhythmic foundation for band members to coordinate performance.
Cashier (Night)
Nonbei Lounge & Bar
03.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Interpreter Volunteer
International Organization for Migration, IOM
07.2014 - 12.2017
- Aided doctors, nurses and social service agencies in delivering vital resources to non-English speaking clients through accurate translation of forms, brochures, and instructions.
- Assisted medical professionals in understanding patient needs through precise interpretation during appointments and procedures.
- Enhanced communication by providing accurate interpretation services between non-English speaking individuals and English speakers.
Chef Helper
Nonbei Lounge & Bar
08.2012 - 08.2014
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Developed strong working relationships with fellow staff members, promoting effective communication within the kitchen team.
- Managed time effectively under pressure during peak service hours for optimal performance.
General Worker
Electrical Appliance Repairs Shop
05.2010 - 08.2012
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
Bar Waiter (Night)
Uncle Paul
06.2011 - 07.2012
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Restaurant Waiter
Jade Pot Steamboat
05.2010 - 05.2011
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
No Degree - Mental Health Training
Health Equity Initiatives (HEI)
Malaysia, KLBachelor of Arts - Theology
Judson Bible College Malaysia
KL, Malaysia07.2024
No Degree - Teaching
Judson Education Center
Malaysia, KL07.2024
No Degree - Data Modelling For Power BI Workshop - Certificate
Pragmatic Works
USA, FL07.2024
Coursera Certificates - Python For Everybody (Full Course)
University of Michigan - Ann Arbor
Ann Arbor, MI05.2020
No Degree - Python Programming Fundamentals
Myanmar Ethnic Women Refugee Organization
Malaysia, KL01.2020
No Degree - Fire Safety Training
Great Training & Resources
Malaysia, KL10.2019
No Degree - Computer Programming, Vendor Certification
Myanmar Ethnic Women Refugee Organization
Malaysia, KL04.2019
No Degree - Christian Leadership
Ebenezer Bible School
Malaysia, KL08.2017
No Degree - Microsoft Excel 2016
I-World Tech & Management Training
Malaysia, KL02.2017
No Degree - Christian Ministry
Ebenezer Bible School
Malaysia, KL11.2016
No Degree - Protection For Sexual Exploitation And Abuse
International Organization For Migration
Malaysia, KL04.2015
No Degree - Prevention of Sexual Exploitation And Abuse
International Organization Or Migration
02.2014
No Degree - Microsoft Word Excel 2003
AIT Computer Training Center
Myanmar05.2008
High School Diploma -
No 2, High Education School
Kalaymyo, Myanmar06.2007
Skills
- Safe Driving
- Digital Marketing
- Quick Learning
- Fluent in English
- Dependable and Trustworthy
- Attention to Detail
- Safety-focused
- Problem-Solving
- Microsoft Word and Excel
- Handling Computers
- Python Programming
- Full-stack Web Development
- Data Modeling with Power BI
- Continuous Improvement
- Effective communication skills
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Collaboration
- GPS and route planning
- Active Listening
- Adaptability and Flexibility
- Communication and Interpersonal Skills
- Customer Support
- Teamwork and Collaboration
- Defensive Driving
- Vehicle Inspection
- Self Motivation
- Safety Management
- Task Prioritization
- Fire Extinguisher Use
- First Aid Certification
- Service Calls
- Document Management
- Customer Service
- Efficiency and Time Management
- Problem-solving abilities
- Strong Working Relationships
- Decision-Making
- Ability to Lift 50 Pounds
- Traffic Laws and Regulations
- Vehicle inspections
- Commercial driving
- Customer Relationships
- Safe Driving Practices
- Vehicle Maintenance
Timeline
Transport Volunteer
Church
03.2023 - 03.2024
Sunday School Teacher
Myanmar Emmanuel Christian Fellowship
03.2023 - 03.2024
Online Seller
Facebook
01.2023 - 03.2024
Online Seller
Shopee
05.2022 - 03.2024
Transport Volunteer
NGO Schools
06.2021 - 03.2024
Volunteer Microsoft & Computer Programming Teacher
SelfHelpWorks
01.2021 - 12.2023
Translator and Interpreter
United Nations High Commission For Refugees
12.2017 - 03.2024
Cashier (Night)
Nonbei Lounge & Bar
03.2017 - 05.2018
Volunteer Church Leader
Myanmar Emmanuel Christian Fellowship
01.2015 - 03.2024
Volunteer Church Drummer
Myanmar Emmanuel Christian Fellowship
01.2015 - 12.2023
Interpreter Volunteer
International Organization for Migration, IOM
07.2014 - 12.2017
Chef Helper
Nonbei Lounge & Bar
08.2012 - 08.2014
Bar Waiter (Night)
Uncle Paul
06.2011 - 07.2012
General Worker
Electrical Appliance Repairs Shop
05.2010 - 08.2012
Restaurant Waiter
Jade Pot Steamboat
05.2010 - 05.2011
No Degree - Mental Health Training
Health Equity Initiatives (HEI)
Bachelor of Arts - Theology
Judson Bible College Malaysia
No Degree - Teaching
Judson Education Center
No Degree - Data Modelling For Power BI Workshop - Certificate
Pragmatic Works
Coursera Certificates - Python For Everybody (Full Course)
University of Michigan - Ann Arbor
No Degree - Python Programming Fundamentals
Myanmar Ethnic Women Refugee Organization
No Degree - Fire Safety Training
Great Training & Resources
No Degree - Computer Programming, Vendor Certification
Myanmar Ethnic Women Refugee Organization
No Degree - Christian Leadership
Ebenezer Bible School
No Degree - Microsoft Excel 2016
I-World Tech & Management Training
No Degree - Christian Ministry
Ebenezer Bible School
No Degree - Protection For Sexual Exploitation And Abuse
International Organization For Migration
No Degree - Prevention of Sexual Exploitation And Abuse
International Organization Or Migration
No Degree - Microsoft Word Excel 2003
AIT Computer Training Center
High School Diploma -
No 2, High Education School
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