Samuel Mullen
Marysville,Ohio
Summary
As a professional and committed correctional Officer with a strong background in maintaining safety and security within the facility. I am skilled in crisis management, conflict resolution, and enforcing rules and regulations. I have experience collaborating with multiple departments and achieving results. I am known for my reliability and effective communication, with keen observational skills and a strong sense of integrity.
I am also skilled in maintaining order by enforcing rules and regulations in prison and jail settings. I've handled difficult inmates and high-pressure situations with sound judgment and reasonable thinking. This has been demonstrated over my 4 year professional history with ODRC. I am currently the Owner/Operator of Yeasty Boys Bakery which has been in operation since 2019 here in the city. I lived in Marysville for 8 years. Me and my wife have children in the schools here. I am looking forward to the opportunity and challenge this career will bring while working for my community.
Overview
10
10
years of professional experience
Work History
Correctional Officer
ODRC
12.2021 - Current
- Monitored inmate activities to ensure compliance with facility rules and regulations.
- Conducted regular inspections of the premises to maintain safety and security standards.
- Responded promptly to emergency situations, employing de-escalation techniques effectively.
- Assisted in maintaining accurate inmate records and documentation for reporting purposes.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Escalation Supervisor
BMW Financial Services NA, LLC
12.2015 - 01.2020
- Responsible for Resolving customer vehicle concerns for MINI, BMW, and Rolls-Royce with the help of our Regional Management Teams, Technical Support Engineers, Legal Department, and Certified Dealerships.
- Guiding Communication between the After-sales Area Management Teams (dealership support representatives), Market liaisons and Dealerships to resolve customer concerns which reach my attention through BMW North America’s customer care center, Email correspondence, written letters, and social media.
- Deescalating Critic calls form our inbound call center.
- Provide training for customer care center employees on:
- - Appropriate verbiage
- - Alternate phrasing and setting expectations.
- - Improving Documentation for customer interactions
- - Case Management
- Authorization to speak on behalf of BMW NA and our executive leadership.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WASkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Self-defense tactics
- Search and seizure procedures
- Restraint techniques
- Correctional facility procedures
- Mental health awareness
- Inmate supervision
- Surveillance
- Contraband seizure
- Security procedures
- Relationship building and management
- Stress tolerance
- Weapons training
- Prisoner transport
- Crisis intervention training
- Gang awareness
- Firearm operations trained
- Emergency management
- Cultural sensitivity
- Evidence preservation
- Courtroom practices
- Physical fitness
- Radio communication
- First aid and CPR certified
Timeline
Correctional Officer
ODRC
12.2021 - Current
Escalation Supervisor
BMW Financial Services NA, LLC
12.2015 - 01.2020
High School Diploma -
South Kitsap High School