SAMUEL MUNIZ
Kermit,Texas
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized person with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
West Texas Gas
04.2017 - Current
- Watch over Dimp crew that are replacing steel pipe with PE pipe. Make project reports and KMZs for projects and send them to our mapping department.
- Energy Worldnet Master Evaluator for Operator Qualification valid until January 12, 2026
- Work on regulators and reliefs in town as well as for six sandplants in the area. Read totalflows
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Supervisor
F&A Roustabout Services
02.2011 - 03.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
High School Diploma -
Kermit High School
Kermit, TX05.2003
Skills
- Verbal and Written Communication
- Heavy Lifting
- Know how to operate Backhoe, maintainer, bull dozer, crane, and forklift
- Diagnosing Malfunctions
- Setup and Installation
- Hand Tool Knowledge
- Power Tool Proficiency
- Service Reports
- Service Call Response
- Master Evaluator for Operator Qualification until 1-12-26
- Some computer skills for project reports and KMZs
- Valid Driver's License
Accomplishments
- Achieved Master Evaluator by completing test for Energy Worldnet with accuracy and efficiency.
- Supervised team of 25 staff members.
- I have been offered the managers position in West Texas Gas
Certification
- Certified Master Evaluator, Energy Worldnet - 1/22/2020-1/12/2026
Fire firefighter
I joined the Kermit Volunteer Fire Department on 1-15-2023. I enjoy helping out my community whether its house fires, grass fires, or any type of accidents.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Technician
West Texas Gas
04.2017 - Current
Supervisor
F&A Roustabout Services
02.2011 - 03.2017
High School Diploma -
Kermit High School
- Certified Master Evaluator, Energy Worldnet - 1/22/2020-1/12/2026
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