Summary
Overview
Work History
Education
Skills
Timeline
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SAMUEL MURILLO

Gilbert,Az

Summary

Bilingual professional with a proven track record in delivering excellent customer service. Known for punctuality, dependability, and effective team leadership. Strong oral and listening skills, coupled with a professional and directed approach to every situation. Successful in building lasting client relationships and adept at maintaining professionalism in diverse environments. Ambitious and adaptable, with proficiency in multitasking, computer software, and systems Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Merchants Services Senior Specialist/ Integrations Onboarding Specialist

DoorDash, Inc
Tempe, AZ
12.2021 - Current
  • Enhanced operational efficiency of DoorDash's online platform by facilitating onboarding of activated merchants and business stores
  • Diligently managed 200 individual cases for both new and existing merchants, specializing in seamless Point of Sale (POS) API Integration
  • Collaborated closely with diverse range of POS providers throughout entire case lifecycle, ensuring successful integration of businesses onto DoorDash online platform
  • Worked closely with more then 100 vendors to meticulously plan and execute API Integrations business launches for weekly and bi-weekly bulk rollouts
  • Initiated about 30 outbound calls to address escalated integration onboarding issues, collaborating with merchants and providers to identify root cause of disconnect and implement timely resolutions
  • Conducted quality checks on menu payloads, ensuring menus were correctly structured within array and compliant with specific menu guidelines
  • Additionally, adeptly troubleshooted menu failures and promptly resolved any issues
  • Managed and provided support for internal communication channels within organization, addressing inquiries from peers, vendors, and providers.

Customer Support Specialist/Advanced Technical Support (WFH)

AT&T
Bothell, WA
01.2020 - 12.2021
  • Engaged in discussions with authorized users regarding account-related information and sensitive personal details
  • Communicated effectively with customers, explaining service contracts, installment agreements, and upgraded plans/devices, including details of new billing, prorated charges, and credits
  • Responded to more then 50 customer inquiries per day while providing requested billing information promptly
  • Troubleshoot service, network, and device issues by employing probing questions to understand each unique problem, delivering personalized solutions for issue resolution
  • Efficiently utilized more then 5 software systems simultaneously to handle diverse call types, consistently surpassing company-established metrics
  • Managed warranty claims, ensuring adherence to company policies and communicating with insurance companies for claims and replacements.

Customer Service Agent/Tech Support

Comcast
Phoenix , AZ
06.2018 - 01.2020
  • Interacted with 80 customers daily, addressing account information, billing, and technical support needs
  • Cultivated strong customer relationships by consistently building rapport in every interaction, identifying their needs, and accommodating them effectively
  • Demonstrated goal-oriented performance within team setting, consistently meeting and surpassing company metrics
  • Designed customized packages for internet, television, and home phone services using multiple software platforms to meet unique needs of each customer
  • Coordinated with 20 technical dispatch offices to schedule technician appointments based on specific situation at hand.

Bilingual Customer Service Rep/ Technical Support Agent/ Welcome Specialist/ Dr Dish Advanced Technical Support Agent/ Samsung Home Appliance Fulfillment Agent

Dish Network
Phoenix , AZ
03.2016 - 06.2018
  • Engaged with customers, meticulously logging and recording accurate customer information into call center databases and feedback tools
  • Assisted customers with account and billing inquiries, including processing payments efficiently
  • Delivered outstanding technical support over phone, providing accurate responses to questions and guiding customers through internal and external product features such as installation, setup, and hardware troubleshooting
  • Coordinated and scheduled technician visits for customers experiencing technical issues or requiring installation/relocation services
  • Collaborated with both external and internal offices to ensure seamless coordination of technician arrival times.
  • Fielded average of 50 inbound phone calls to deliver support and remotely resolve service issues
  • Resolved 40 technical support inquiries per day

Education

Graduated Veterinary Technician -

Carrington College
Mesa, AZ
04.2017 - 05.2018

High School Diploma -

Chandler High School
Chandler, AZ
08.2012 - 05.2016

Skills

    Resource Allocation

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Timeline

Merchants Services Senior Specialist/ Integrations Onboarding Specialist

DoorDash, Inc
12.2021 - Current

Customer Support Specialist/Advanced Technical Support (WFH)

AT&T
01.2020 - 12.2021

Customer Service Agent/Tech Support

Comcast
06.2018 - 01.2020

Graduated Veterinary Technician -

Carrington College
04.2017 - 05.2018

Bilingual Customer Service Rep/ Technical Support Agent/ Welcome Specialist/ Dr Dish Advanced Technical Support Agent/ Samsung Home Appliance Fulfillment Agent

Dish Network
03.2016 - 06.2018

High School Diploma -

Chandler High School
08.2012 - 05.2016

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SAMUEL MURILLO