SAMUEL NDELE
SILVER SPRING,MD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Lead Residential Concierge
Washington Property Company
11.2022 - Current
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Provide training and support on service delivery and technology use.
- Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.
- Assisted in the development of marketing materials promoting apartments services and amenities, increasing visibility among potential clientele.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- provide assistance to disable residents.
- Provide training for new concierges.
- Evaluated guest feedback to identify opportunities for improvement, implementing necessary changes to enhance service quality and overall satisfaction levels.
Concierge Manager
First Impression Staffing
09.2020 - Current
- Develop and communicate activity schedules; ensure staff coverage.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Conducted regular performance reviews for concierge staff members to identify strengths as well as opportunities for growth.
- Making weekly schedule and assigning shifts.
- checking different properties and making sure everything runs well.
- Trained new concierge staff in hotel procedures, local attractions, and customer service best practices.
- Collaborated with housekeeping department to ensure timely room readiness for early check-ins or late departures.
- Improved resource utilization by maintaining updated inventory records of amenities available for guest use.
- Hiring candidate
- interview new candidate
- managing 3-4 different properties.
- Kept abreast of industry trends by attending relevant conferences and networking events.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
Aircraft Fueler Supervisor
Menzies Aviation
06.2021 - 11.2022
- Supervise Aircraft Fuelers in their assigned areas to ensure Fuelers are performing their duties in a professional, safe, and efficient manner, according to company/Carrier’s standards.
- Ensure the effective operation of fueling.
- Responsible for accurate accounting and fuel transactions.
- Recommending manpower requirements.
- Maintaining harmony among workers and resolving grievances.
- Perform as mentor to other employees.
- Performing or assisting subordinates in performing duties.
- Ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner.
- Uphold the company’s commitment to Equal Employment Opportunity.
- Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Ability to comply with attendance/tardiness standards.
- Operate fuel trucks to provide services to customers.
- To report any significant deficiency in our products, materials, and documents.
- Has the duty to suggest any improvements to working practices especially those relating to safety and security.
- Perform other duties as assigned.
Dormitory Resident Assistant
Milo Adventist Academy
09.2019 - 06.2020
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Education
Associate of Applied Science - Business Administration
Bay Athlantic University
Washington, Dc01-2027
High School Diploma -
Milo Adventist Academy
Days Creek, OR01-2020
Skills
- Strong interpersonal skills
- Exceptional communication
- Time management expertise
- Technology proficiency
- Strong leadership
- Excellent Multitasking
- Interpersonal Relations
- Customer Service
- Strong Work Ethic
- Hospitality service expertise
- Team Supervision
- Training and mentoring
- Effective problem solving
- Problem-Solving
- Multitasking
- Self Motivation
- Decision-Making
- Active Listening
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Lead Residential Concierge
Washington Property Company
11.2022 - Current
Aircraft Fueler Supervisor
Menzies Aviation
06.2021 - 11.2022
Concierge Manager
First Impression Staffing
09.2020 - Current
Dormitory Resident Assistant
Milo Adventist Academy
09.2019 - 06.2020
Associate of Applied Science - Business Administration
Bay Athlantic University
High School Diploma -
Milo Adventist Academy
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