SAMUEL NICHOLAS
Newburgh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Penske Truck Leasing
06.2023 - Current
- Partner with outside sales to identify critical accounts with growth opportunities
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Manage purchasing, sales, marketing and customer account operations efficiently
- Train new employees on proper protocols and customer service standards
Aviation Duty Station Manager
Fenix Logistics
06.2022 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Managed internal operational standards and productivity targets
- Motivated and trained employees to maximize team productivity
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
Sales & Operations Manager
Penske Truck Leasing
11.2022 - 06.2023
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
Education
Bachelor of Science - Business Administration
Alfred University
Alfred, NY05.2022
Skills
- Customer Relations
- Business Leadership
- Operations & Business Management
- Management Team Building
- Customer Service
- P&L Management
- Cost Analysis and Savings
- Cost Control and Budgeting
- Business Development
- Account management
Certification
CAPM - Certified Associate in Project Management
- [Foundations of Modern Project Management] [University of South Florida] [July 2024]
- [Leading Projects through Execution] [University of South Florida] [Aug 2024]
- [Agile Project Management] [University of South Florida] [Sept 2024]
Timeline
Assistant Branch Manager
Penske Truck Leasing
06.2023 - Current
Sales & Operations Manager
Penske Truck Leasing
11.2022 - 06.2023
Aviation Duty Station Manager
Fenix Logistics
06.2022 - Current
CAPM - Certified Associate in Project Management
- [Foundations of Modern Project Management] [University of South Florida] [July 2024]
- [Leading Projects through Execution] [University of South Florida] [Aug 2024]
- [Agile Project Management] [University of South Florida] [Sept 2024]
Bachelor of Science - Business Administration
Alfred University
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