Samuel Nishimwe
Kent,OH
Summary
Adept IT Support Engineer with a proven track record at the Police Department, excelling in hardware diagnostics and team building. Spearheaded the standardization of computer equipment, significantly enhancing maintenance efficiency. Skilled in Linux administration and adept at fostering collaborative environments, I have a history of improving operational systems and supporting critical technical needs.
Knowledgeable [Desired Position] with strong background in library operations and assistance. Successfully supported library staff in maintaining organized and accessible collections, fostering a welcoming environment. Demonstrated proficiency in cataloging and customer service, ensuring efficient library operations and positive patron experiences.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Police Department
02.2019 - 04.2024
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
- Checked out and checked in items using library computer system.
- Coordinated study room reservations and monitored library spaces to ensure a quiet and conducive environment for study.
- Aided students with basic computer troubleshooting and printing issues, providing essential technical support when needed.
Education
Master of Science - Computer Science
Kent State University
Kent, OH05-2026
Skills
- Application support
- Hardware diagnostics
- Videoconferencing
- MySQL
- Team building
- Linux administration
- Desktop support
- Network configuration
Languages
English
Professional Working
French
Elementary
Rwandan
Native or Bilingual
Timeline
IT Support Engineer
Police Department
02.2019 - 04.2024
Master of Science - Computer Science
Kent State University
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