Samuel Nnuro
Denver,CO
Summary
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
24
24
years of professional experience
Work History
Online Grocery Pick-Up Clerk
Instacart
01.2014 - Current
- Fulfilled customer online grocery orders by efficiently selecting products while prioritizing freshness, quality, and accuracy.
- Scanned, packed, and labeled items during order selection in compliance with bagging and safety standards.
- Prepared and staged completed orders in designated temperature-controlled areas to preserve product integrity.
- Communicated order changes, substitutions, and exceptions to customers in a clear and professional manner.
- Processed transactions, payments, and digital coupons accurately through the point-of-sale system.
- Retrieved completed orders from multiple staging locations and safely loaded them into customer vehicles during curbside pickup.
- Delivered a positive customer experience that encouraged repeat use of online shopping services.
- Followed company procedures and local, state, and federal food safety regulations at all times
Customer Sale Agent
Enterprise Rent-A-Car
01.2006 - 01.2014
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Executed rental agreements accurately, ensuring compliance with company policies and procedures.
- Assisted customers with vehicle selection, matching needs with available inventory options.
- Coordinated vehicle returns, inspecting for damages and assessing cleanliness standards.
- Streamlined check-in processes, reducing wait times and improving operational efficiency.
- Mentored junior agents, fostering skill development and promoting best practices in sales techniques.
- Implemented initiatives to improve upselling strategies, increasing overall revenue generation capabilities.
Cashier
AMCO Parking System
02.2002 - 02.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances, ensuring accountability and precision in financial handling.
- Coordinated parking operations to optimize flow and enhance customer satisfaction.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Implemented process improvements that reduced transaction times and increased throughput.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Master of Arts - Accounting And Finance
University of Colorado
Denver, CO12-2010
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
Timeline
Online Grocery Pick-Up Clerk
Instacart
01.2014 - Current
Customer Sale Agent
Enterprise Rent-A-Car
01.2006 - 01.2014
Cashier
AMCO Parking System
02.2002 - 02.2006
Master of Arts - Accounting And Finance
University of Colorado