Samuel Nobach

I find fulfillment in helping people every day. My peers will say that I have a contagiously positive, friendly and caring attitude. I have an enormous amount of patience and perseverance.

I'm a really great listener and communicator and someone who can work well with all personality types. I enjoy being involved and engaged in company culture meetings, because I whole-heartedly believe that it helps improve our personal and professional lives.

In addition to my great soft skills, I have retained and demonstrated a great amount of knowledge regarding affidavit validation, mentorship and training. I possess the technical knowhow to put that experience into real working solutions and I believe in digging into problems and creating smart solutions.

I have a proven ability to put my technical experience to work across a wide variety of applications. I find great joy in creating solutions whether it be physical training documents, action plans or contributing ideas. I've grown a great deal at MCM and look forward to continuing my improvement along with helping others improve and I'm looking forward to a long and meaningful career with the company.

• At Cashwise, my day consisted of facing and stocking shelves, helping customers and keeping the displays and freezers clean. I enjoyed completing tasks with efficiency and accuracy. I practiced great communication to bounce ideas around and eliminate any bad ideas in place of good ones. I enjoyed helping people and striking up conversation to brighten their day. I received an employee of the month award twice for excelling in all of my competencies.

• As a Security Gate Guard, I was responsible for opening/closing the stockyard gates. Checking customers and vendors in and out of the facility. Checking for stolen goods, and maintaining an accurate count on sales invoices. This was a fast paced position, in which constant focus and attention to detail were paramount in order to keep customers and employees safe. This was an all weather job so I was humbled by the elements but always took it as a challenge to be prepared for any situation.

• Customer Service at Capital One was what I can only explain as fast paced mental gymnastics. Being tactful with customer and company data was a top priority. I learned to assist customers with lost/stolen cards, account inquiries, unauthorized charges and payments/transfers, among many other responsibilities. A huge part of this position, was being able to adapt to the ever so sudden changes in the company and industry. Being able to adapt on the fly was something that many people were able to bring your best to the workplace. At Capital One I was able to showcase my technical know how to the fullest, and bring a fresh and positive perspective to the company.

• I started in marketing and was quickly promoted to data entry. I entered large amounts of customer data weekly and kept an organized database and archive, I can type at 80wpm with 100% accuracy. I began Quality Assurance in addition to my data entry a short time after. Where I created multiple in depth QA forms in which to properly score marketing calls to use as a training aid. I also applied my IT knowledge to fix my computer issues in the marketing room.

• At Walmart I was in Inventory Management, where I worked with a small team to inventory the store daily. We had the most accurate inventory in the upper midwest during my time in that position. I received an employee of the month award for going above and beyond my duties, and for helping further when I could have just gone with the status quo.

• With Bluestem I worked for two different brands, Fingerhut and Gettington. My role was to assist customers in placing catalog/online orders and making payments on items they have purchased. This was my first call center job and I learned many of the basics and I have used those lessons to this day.