Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Samuel Normandy

Summary

Dedicated professional with experience at McDonald's, excelling in team leadership and problem-solving. Skilled in heavy lifting and hazard identification, I ensured a safe environment while enhancing customer satisfaction. My Serve Safe Certification and ability to train staff contributed to operational efficiency and superior service quality.

Overview

7
7
years of professional experience

Work History

Maintenance Crew Member

McDonald's
06.2024 - 02.2025
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed routine maintenance checklist.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Properly handled, transported, and disposed of recycled materials.

Clerk

Town Pump
10.2023 - 06.2024
  • Facilitated sales of services and goods.
  • Built trustful relationships with customers to encourage return visits.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Rang up customers' orders by scanning products and keying prices into register.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Promoted special offers and discounts to customers to maximize sales.
  • Created attractive merchandise displays to entice customers to make purchases.

Shift Manager

McDonald's
05.2021 - 10.2023
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Crew Kitchen Staff Member

Freddy's Frozen Custard & Steakburgers
03.2018 - 04.2019
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

GED -

Big Sky High School
Missoula, MT
05-2020

Skills

  • Heavy lifting
  • Snow clearing
  • Hazard identification
  • Welding techniques
  • Point of sale (POS) system operation
  • Serve Safe Certified

Accomplishments

I have ran a full marathon

Timeline

Maintenance Crew Member

McDonald's
06.2024 - 02.2025

Clerk

Town Pump
10.2023 - 06.2024

Shift Manager

McDonald's
05.2021 - 10.2023

Crew Kitchen Staff Member

Freddy's Frozen Custard & Steakburgers
03.2018 - 04.2019

GED -

Big Sky High School

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Samuel Normandy