Executed needs assessments and progress evaluations for children, developing action-oriented service plans that promoted client stability and goal attainment.
Managed family caseloads with client-centered communication strategies, enhancing client comprehension and engagement in social services.
Collaborated with multidisciplinary teams and external partners across multiple service systems, successfully coordinating referrals and securing essential resources for clients within established timelines.
Provided emotional support and crisis-informed guidance, assisting clients in developing coping strategies and significantly increasing program participation.
Behavioral Assistant
Creative Change
Burlington County, NJ
08.2024 - 09.2025
Implemented and reinforced individualized behavioral intervention plans, contributing to measurable reductions in maladaptive behaviors and increased client engagement in treatment goals through consistent monitoring and skill-building support.
Cultivated trusting, trauma-informed relationships with clients and families, enhancing service participation and client retention while fostering safer, more stable home and community environments.
Documented and analyzed client behaviors, progress trends and critical incidents, delivering data-driven insights to multidisciplinary teams that informed case planning adjustments and improved service delivery outcomes.
Care Manager
Care Management Organization
Mercer County, NJ
08.2023 - 10.2024
Managed caseload of 15+ clients using client-centered communication strategies to clarify complex social services, enhancing client comprehension and engagement.
Facilitated Child-Family Team meetings to develop and implement individualized service plans (ISPs), aligning services and improving family engagement while connecting clients to sustainable community resources.
Streamlined referral processes by identifying and securing tailored program placements for youth and families, enhancing access to critical services and supporting goal attainment.
Supervisor
Center for Family Services
Glassboro, NJ
11.2021 - 11.2023
Elevated staff engagement and performance through bi-weekly team building and developmental sessions, enhancing interdisciplinary communication and case coordination while fostering a cohesive, high-moral work environment.
Strengthened quality assurance and safety protocols through consistent oversight, staff accountability, and proactive risk management practices, enhancing resident well-being and reducing presentable incidents.
Streamlined critical administrative operations, including incident reporting, wellness checks, and facility maintenance oversight, ensuring regulatory compliance and timely issue resolution.
Designed and launched a structured mentoring initiative for at-risk youth, resulting in 70% of participants achieving measurable positive outcomes. (e.g., improved behavior, school attendance and goal attainment) within 6-9 months.
Direct Support Professional
Bancroft
Cinnaminson, NJ
04.2019 - 11.2022
Coordinated and advocated for client healthcare needs by scheduling appointments, collaborating with multidisciplinary providers, and supporting individualized care plans, improving continuity of care and timely access to essential medical services.
Facilitated client engagement in community and social activities, enhancing social skills and participation in support networks through meaningful peer and community connections.
Maintained quality assurance and safety protocols, ensuring safe living environment with zero critical incidents and compliance with agency and state standards.
Coordinated and advocated for client healthcare needs by scheduling appointments, collaborating with multidisciplinary providers, and supporting individualized care plans to enhance continuity of care and access to medical services.
Direct Care
State of New Jersey Dept of Human Services - New Lisbon Developmental Center
New Lisbon, NJ
11.2016 - 08.2018
Implemented structured daily routine to enhance client independence in activities of daily living (ADLs), fostering improved self-care skills and reduced supervisory support needs.
Maintained quality assurance and safety protocols, ensuring safe living environment with zero critical incidents and compliance with agency and state standards.
Produced detailed shift and incident reports while completing administrative documentation accurately and timely, enhancing communication among team members and ensuring continuity of care.
Education
B.A. - Health Promotions and Wellness Management
Rowan University
Associates of Liberal Arts - Science
Rowan College at Burlington County
Mount Laurel, NJ
09.2013 - 05.2020
Skills
Emotional intelligence
Conflict Resolution
Client needs assessment
Active listening
Emotional regulation
Employee engagement
Critical thinking
Interagency collaboration
Legal resource navigation
Supportive case management
MS Office (Excel, Word, Powerpoint)
MS Project
Outlook
MS Teams
Google Sheets
Coaching and mentoring
Department organization
Conflict resolution
Skills And Certifications
Emotional Intelligence application, Conflict Resolution, Culture assessment, Active listening, emotional regulation, employee engagement and motivation, critical thinking and decision making, collaboration with healthcare providers, courts and agencies, facilitate team building, MS Office (Excel, Word, Powerpoint), MS Project, Outlook, MS Teams, Google Sheets
Work Preference
Job Search Status
Open to work
Work Type
Full Time
Location Preference
Hybrid
Salary Range
$87000/yr - $200000/yr
Timeline
Case worker
Department Of Child Protection and Permanency
10.2024 - Current
Behavioral Assistant
Creative Change
08.2024 - 09.2025
Care Manager
Care Management Organization
08.2023 - 10.2024
Supervisor
Center for Family Services
11.2021 - 11.2023
Direct Support Professional
Bancroft
04.2019 - 11.2022
Direct Care
State of New Jersey Dept of Human Services - New Lisbon Developmental Center