Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Samuel Oakes

Morristown,TN

Summary

Dynamic and reliable professional with a clean driving record and extensive experience at FedEx Express. Proven track record in optimizing delivery routes and enhancing customer satisfaction through exceptional service. Skilled in GPS navigation and safety protocols, consistently achieving on-time deliveries while fostering strong client relationships. Adaptable and committed to maintaining high standards in all operations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Swing Driver

FedEx Express
03.2015 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

Courier

FedEx Express
03.2005 - 03.2015
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Utilized GPS navigation systems to navigate faster routes.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Increased delivery capacity by organizing packages effectively in vehicle.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.

Ramp Agent

FedEx Express
04.2003 - 03.2005
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Stocked aircraft cabins with necessary equipment and supplies.

Warehouse Supervisor

Goodyear Tire & Rubber
04.2002 - 03.2005
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Performed troubleshooting to resolve issues with equipment, devices and products.

Material Handler

FedEx Express
11.1999 - 04.2003
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Improved safety standards, conducting thorough inspections of material handling equipment.

Education

High School Diploma -

East High
Morristown, TN
05-1995

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Safe driving practices
  • GPS and route planning
  • Loading and unloading
  • Safety protocols
  • Punctuality
  • Defensive driving
  • Vehicle inspection
  • Safety management
  • Route planning
  • Driving in adverse conditions
  • Vehicle inspections
  • Route management
  • Navigational systems and GPS
  • Commercial driving

Certification

  • DG Specialist
  • Spill Cleanup Specialist

Languages

English
Full Professional

Timeline

Swing Driver

FedEx Express
03.2015 - Current

Courier

FedEx Express
03.2005 - 03.2015

Ramp Agent

FedEx Express
04.2003 - 03.2005

Warehouse Supervisor

Goodyear Tire & Rubber
04.2002 - 03.2005

Material Handler

FedEx Express
11.1999 - 04.2003

High School Diploma -

East High

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