Samuel Oakley

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
• Supervised various locations, enforcing high-quality standards of operation.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Traveled to different areas to oversee productivity, provide mentorship and training, and implement necessary changes.
• Trained peers to excel in their roles and provided guidance to upper leadership.
• Participated in various projects and committees; currently serving on the Area Manager Council.

• Managed day to day operations of a 883-unit Self-Storage Property
• Utilized (POS) system to receipt tenant rent, delinquency collections, and merchandise sales payments, and processed daily banking deposits accurately
• Oversaw sales objectives and increased revenue, while decreasing property expenses
• Interviewed and counseled renters on storage rental needs
• Increased reservation to rental conversion ratio, thereby increasing occupancy
• Maximized insurance penetration through proper presentation of company insurance requirements
• Developed and mentored an assistant manager through motivational leadership and continual education
• Handled inbound calls and in office inquiries or complaints promptly and professionally
• Demonstrated excellent sales technique, interpersonal, and conflict resolution skills
• Ensured accurate tenant file management and communication while adhering to company policies
• Performed daily property audits and visual inspections of facility, external structures, systems, and equipment to manage facility appearance and safety
• Reduced tenant delinquencies and lien sales by demonstrating appropriate collection methods in accordance with company standards and local, state and federal laws
• Acquired and scheduled vendors for unexpected repairs and required state inspections
• Auctioned units to satisfy the liens following company standards and local, state and federal laws
• Followed up on delinquent tenants and coordinated collection procedures
• Introduced prospective tenants to types of units available and performed tours of premises
• Maintained original leases and renewal documents in digital and hardcopy format for property management office

• Manage a 1600 unit property

• Meet with prospective tenants to show properties, explain terms of lease, and provide information about facility

• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

• Maintain cleanliness of property

• Merchandise sales and inventory

• Collection calls

• Data entry

• Handling the concerns of tenants

• Following state laws and guidelines for the auction process

• Receive payment by cash, check, credit cards, or automatic debits

• Answering multi-line phone, filing, faxing and emailing

• Ordered and disturbed office supplies while adhering to a fixed office budget

• Daily deposits and register accuracy

• Promoted positive guest relations to all individuals approaching the Front Desk

• Liaised with vendors to resolve issues with Internet, phones and in-room movies

• Issued keycards and assisted with luggage if necessary

• Cleaned, maintained lobby, common areas & restocked supplies

• Advised housekeeping staff when rooms have been vacated and are ready for cleaning

• Deposited guest valuables in hotel safes or safe-deposit boxes

• Coordinated sales and planning for wedding parties and events

• Confirmed reservation in system and reviewed all noted information

• Recorded guest comments or complaints, accommodating when appropriate

• Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.

• Being part of the management team, I worked with employees on assessing ongoing needs and plan preventative maintenance and cleaning schedules

• Responsible for hiring and monitoring sub contractors as necessary

• Ensure that safety standards comply with state and local guidelines

• Maintain and repair mechanical and HVAC system components

• Install lighting, paneling and flooring

• Painting of interior and exterior surfaces

• Installation/Removal of wallpaper, carpeting, plumbing, furniture and appliances

• Replace malfunctioning plumbing parts

• Maintain professional yet courteous manner around all guests and employees

• Completed daily, weekly, monthly checklists on building equipment, pool and property to maintain records of scheduled maintenance

• Maintained cleanliness of buildings and property

• Performed locksmithing tasks by installing new locks, door handles and door closers

• Used hand and power tools to complete repairs

• Participated in monthly conference calls with regional management and owner

• Managed production goals using Opera Hospitality and Retail Systems
• Evaluated customer needs as well as measures of quality of services through customer satisfaction assessments
• Assembled and disassembled meeting spaces
• Maintained cleanliness of lobby, restrooms, hallways, and parking lot
• Ensured guest satisfaction by addressing special requests, feedback, and concerns
• Conducted preventative maintenance checks
• Processed guest arrivals, departures, and payments
• General maintenance

• Load and unload freight utilizing fork lift, pallet jack or material handling equipment

• Secure cargo using chains, load bars, wood blocks, straps etc

• Maintain a clean and organized dock environment free of any debris to prevent potentially hazardous occurrences

• Stack pallets properly to not damage the products and scan into inventory using scan gun

• Discard damaged returns and complete damage reports properly

• Relocate all products on pallets into proper inventory locations

• Assist other departments while cross training

• Care for elderly and special needs children
• Prepare individualized care plans
• Assist with basic needs such as basic hygiene, food preparation, house cleaning, and shopping
• Transport to doctor's appointments or other activities as needed
• Adhere to strict daily schedule

• Organization skills to meet company demands
• Assist with recruitment and training of new staff
• Maintain daily record of all transactions and generate reports for store manager
• Motivate employees to improve morale, performance, and store revenue
• Write order supply requests to replenish merchandise
• Analyze marketing information and translate it into strategic plans for customer growth
• Address customer inquiries and resolve concerns

• Cultivate relationships with new customers using consultation process
• Educate prospective customers on products, features, and options
• Negotiate sales
• Calculate financial requirements for customers
• Update customer base regularly via email and phone calls
• Maximized customer retention by resolving issues quickly.
• Provided sales and customer service assistance to walk-in traffic
• Followed up with existing customers to provide additional support and address concerns.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.

• Managed production goals using Opera Hospitality and Retail Systems
• Evaluated customer needs as well as measures of quality of services through customer satisfaction assessments
• Assembled and disassembled meeting spaces
• Maintained cleanliness of lobby, restrooms, hallways, and parking lot
• Ensured guest satisfaction by addressing special requests, feedback, and concerns
• Conducted preventative maintenance checks in coordination with Chief Engineer
• Processed guest arrivals, departures, and payments
• General maintenance

• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.