Samuel Olsen
Tampa,FL
Summary
Dynamic sales representative with a proven track record at Vivint Home Security, excelling in customer relationship building and sales closing. Achieved consistent sales targets while delivering exceptional client service. Adept at problem-solving and lead prospecting, ensuring tailored solutions that enhance customer satisfaction and drive company growth.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales Representative
Vivint Home Security
Tampa, FL
11.2024 - 02.2025
- Conducted door-to-door sales presentations, promoting and selling Vivint's innovative smart home products and services.
- Built and customized smart home packages tailored to individual customer needs, ensuring alignment with company offerings.
- Attended daily in-market training sessions to stay updated on product knowledge and sales techniques.
- Maintained high levels of customer satisfaction by promptly addressing inquiries and providing post-sale support.
- Achieved sales targets consistently, contributing to team goals and company growth.
- Averaged around 120 doors per day knocked
Server
American Cruise Lines
Portland, Oregon
03.2024 - 11.2024
- Memorized and executed distinct service procedures for breakfast, lunch, and dinner, each with increasing complexity.
- Maintained high energy and professionalism during 15+ hour shifts, serving all meals daily.
- Demonstrated formal service techniques including seating protocols (ladies first), utensil/glassware placement, and fine dining etiquette.
- Mastered detailed menu knowledge to confidently describe each dish and recommend wine pairings.
- Performed closing duties including breakdown of dining room, polishing silverware, and resetting for next service.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Outback Steakhouse
San Augustine, FL
02.2023 - 01.2024
- Greeted guests promptly and provided beverage service while managing multiple tables efficiently.
- Operated POS systems with accuracy and speed in a fast-paced casual dining environment.
- Assisted teammates with running food and maintaining smooth service flow.
- Developed strong knowledge of cocktail offerings and drink pairings.
- Performed closing duties including front-of-house cleanup, silverware polishing, and restocking.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server
Voyagers
Orange Beach, Alabama
05.2022 - 02.2023
- Greeted guests warmly and initiated service with attention to detail, including allergy awareness and dietary needs.
- Memorized daily specials and full menu to provide accurate recommendations.
- Demonstrated multitasking ability during high-volume service in a fine dining setting.
- Applied general wine pairing knowledge to elevate guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
High School Diploma -
Indian River Charter High School
Vero Beach, United States 08.2016 - 05.2020
Skills
Customer service
Sales development
Time management
Client service
Sales closing
Customer relationship building
Lead prospecting
Sales presentations
Closing talents
Problem-solving
Suggestive selling
Point of sale (POS) system operations
Server training
Calm demeanor
Multitasking Abilities
Table bussing
Guest engagement
Strong work ethic
Wine service
Wine pairings
Liquor, wine, and food service
Timeline
Sales Representative
Vivint Home Security
11.2024 - 02.2025
Server
American Cruise Lines
03.2024 - 11.2024
Server
Outback Steakhouse
02.2023 - 01.2024
Server
Voyagers
05.2022 - 02.2023
High School Diploma -
Indian River Charter High School
08.2016 - 05.2020
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