Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Hobbies
Timeline
Generic

Samuel Olson

Elgin,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Completes high-quality work with a passion and urge to serve others. Large experience in Transportation, Cleaning and Dispatching industries in management roles.

Overview

5
5
years of professional experience

Work History

Business Office Manager

Spectrum Retirement Communities LLC.
12.2023 - Current
  • Maintain accurate records for all Accounts Receivable (including collections), payroll and petty cash; process items for corporate accounting functions under direct supervision of the Executive Director
  • Maintain current resident business files and leases. Maintain Community census data and Medicaid reimbursement, if applicable
  • Maintain confidentiality of information received regarding the Community, employees, and residents
  • Obtain and maintain all required employee paperwork and manage the employee files.
  • Coordinate and maintain employee benefits program. Track employee training to ensure that all employees receive orientation and on-going training
  • Supervise front desk staff and any other administrative support staff. Oversee the telephone training and quality assurance
  • Serve as Manager on Duty in the absences of the Executive Director
  • Leads Employee Appreciation Committee

Housekeeping Supervisor

Spectrum Retirement Communities LLC.
10.2022 - 12.2023
  • Oversee Housekeeping Operations of large 150+ unit Independent, Assisted and Memory Care Senior Living Community
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Worked with front desk to respond promptly to all resident requests.
  • Investigated resident complaints and resolved issues to increase customer satisfaction and establish trust.
  • Assisted Sales with tours of community to prospective residents
  • Assisted Entertainment & Programming with special events and activities
  • Assisted Business Office with various financial and administrative tasks
  • Assisted Maintenance with work orders and building safety
  • Served on the Leadership team to develop new policies and procedures in conjunction with the Executive Director
  • Served as Head of the Employee Appreciation Committee

Central Station Dispatcher

Emergency Twenty-Four
11.2021 - 05.2022
  • Monitored alarm activation signals and contacted appropriate parties to determine legitimacy of emergency.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

Area Manager

Clean USA
09.2020 - 01.2021
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.

Yard Supervisor

Cassens Transport
12.2019 - 07.2020
  • Handled day-to-day shipping and receiving overseeing more than 1,000 automotive units per day.
  • Managed efficient teams of up to 100 truck drivers.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
  • Created and maintained daily and weekly reports for upper management.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Provided training and guidance to new drivers.

Education

Some College (No Degree) - Film & Television

Columbia College Chicago
Chicago, IL

High School Diploma -

Elgin High School
Elgin
05.2017

Skills

  • Key Performance Indicators (KPIs)
  • Fleet Operations
  • Logistical Operations
  • Microsoft Office
  • Vehicle Dispatch
  • Operating Procedures and Policies
  • CAD Documentation
  • PPE Compliance
  • Marketing Material Design
  • Adobe Creative Suite

Accomplishments

  • City of Elgin Image Award for significant contributions to the community, Volunteer Category, March 2016

Affiliations

  • Elgin Patriotic Memorial Association, Volunteer, 2013-Present
  • Elgin Historical Society, Volunteer, 2015-Present
  • American Legion Post 57, Volunteer, 2020-Present
  • School District U-46, Vendor, 2017-Present

Hobbies

  • Photography
  • Low-budget filmmaking
  • Website Design
  • Creative Writing
  • Journalism

Timeline

Business Office Manager

Spectrum Retirement Communities LLC.
12.2023 - Current

Housekeeping Supervisor

Spectrum Retirement Communities LLC.
10.2022 - 12.2023

Central Station Dispatcher

Emergency Twenty-Four
11.2021 - 05.2022

Area Manager

Clean USA
09.2020 - 01.2021

Yard Supervisor

Cassens Transport
12.2019 - 07.2020

Some College (No Degree) - Film & Television

Columbia College Chicago

High School Diploma -

Elgin High School
Samuel Olson