Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Completes high-quality work with a passion and urge to serve others. Large experience in Transportation, Cleaning and Dispatching industries in management roles.
Overview
5
5
years of professional experience
Work History
Business Office Manager
Spectrum Retirement Communities LLC.
12.2023 - Current
Maintain accurate records for all Accounts Receivable (including collections), payroll and petty cash; process items for corporate accounting functions under direct supervision of the Executive Director
Maintain current resident business files and leases. Maintain Community census data and Medicaid reimbursement, if applicable
Maintain confidentiality of information received regarding the Community, employees, and residents
Obtain and maintain all required employee paperwork and manage the employee files.
Coordinate and maintain employee benefits program. Track employee training to ensure that all employees receive orientation and on-going training
Supervise front desk staff and any other administrative support staff. Oversee the telephone training and quality assurance
Serve as Manager on Duty in the absences of the Executive Director
Leads Employee Appreciation Committee
Housekeeping Supervisor
Spectrum Retirement Communities LLC.
10.2022 - 12.2023
Oversee Housekeeping Operations of large 150+ unit Independent, Assisted and Memory Care Senior Living Community
Conducted regular room inspections to verify compliance with housekeeping standards.
Communicated repair needs to maintenance staff.
Managed laundry sorting, washing, drying, and ironing.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Worked with front desk to respond promptly to all resident requests.
Investigated resident complaints and resolved issues to increase customer satisfaction and establish trust.
Assisted Sales with tours of community to prospective residents
Assisted Entertainment & Programming with special events and activities
Assisted Business Office with various financial and administrative tasks
Assisted Maintenance with work orders and building safety
Served on the Leadership team to develop new policies and procedures in conjunction with the Executive Director
Served as Head of the Employee Appreciation Committee
Central Station Dispatcher
Emergency Twenty-Four
11.2021 - 05.2022
Monitored alarm activation signals and contacted appropriate parties to determine legitimacy of emergency.
Increased timely treatment protocols by leveraging current response and quality assurance requirements.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Area Manager
Clean USA
09.2020 - 01.2021
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Transformed underperforming teams into productive, profitable teams.
Resolved conflicts promptly to promote positive environment for customers.
Directed workforce planning, customer retention and customer service management for multiple locations.
Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
Yard Supervisor
Cassens Transport
12.2019 - 07.2020
Handled day-to-day shipping and receiving overseeing more than 1,000 automotive units per day.
Managed efficient teams of up to 100 truck drivers.
Oversaw and enforced compliance with all safety regulations and DOT regulations.
Coordinated driver dispatch to accomplish daily delivery requirements.
Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Created and maintained daily and weekly reports for upper management.
Utilized proper tools and materials to adhere to safety guidelines.
Provided training and guidance to new drivers.
Education
Some College (No Degree) - Film & Television
Columbia College Chicago
Chicago, IL
High School Diploma -
Elgin High School
Elgin
05.2017
Skills
Key Performance Indicators (KPIs)
Fleet Operations
Logistical Operations
Microsoft Office
Vehicle Dispatch
Operating Procedures and Policies
CAD Documentation
PPE Compliance
Marketing Material Design
Adobe Creative Suite
Accomplishments
City of Elgin Image Award for significant contributions to the community, Volunteer Category, March 2016
Affiliations
Elgin Patriotic Memorial Association, Volunteer, 2013-Present
Elgin Historical Society, Volunteer, 2015-Present
American Legion Post 57, Volunteer, 2020-Present
School District U-46, Vendor, 2017-Present
Hobbies
Photography
Low-budget filmmaking
Website Design
Creative Writing
Journalism
Timeline
Business Office Manager
Spectrum Retirement Communities LLC.
12.2023 - Current
Housekeeping Supervisor
Spectrum Retirement Communities LLC.
10.2022 - 12.2023
Central Station Dispatcher
Emergency Twenty-Four
11.2021 - 05.2022
Area Manager
Clean USA
09.2020 - 01.2021
Yard Supervisor
Cassens Transport
12.2019 - 07.2020
Some College (No Degree) - Film & Television
Columbia College Chicago
High School Diploma -
Elgin High School
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Patricia BeiselPatricia Beisel
Executive Director at Spectrum Retirement Communities LLC.Executive Director at Spectrum Retirement Communities LLC.