Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Oquendo

Everett,MA

Summary

Accomplished Senior Diesel Mechanic at Waste Management with expertise in preventive maintenance and diesel engine repair. Proven leadership in optimizing workflow and enhancing customer satisfaction. Skilled in diagnostic testing and effective communication, ensuring minimal vehicle downtime and high-quality repairs. Committed to safety and compliance, driving continuous improvement in maintenance operations.

Overview

11
11
years of professional experience

Work History

Senior Diesel Mechanic

Waste Managment
Woburn, MA
05.2023 - Current
  • Conduct preventative maintenance inspections on fleet vehicles to identify defects in vehicle systems including diesel engines, emission control systems, transmissions, hydraulic systems, and all related components.
  • Inspect, diagnose and repair engine, emissions, electrical, hydraulic, suspension, brake and air systems on a wide range of vehicles and equipment.
  • Respond to service calls for emergency breakdowns in a timely manner to minimize vehicle downtime.
  • Complete required paperwork, documenting parts usage, and accounting for repair times.
  • Review, complete, or assign repairs identified on Driver Vehicle Inspection Reports.
  • Maintain a clean, safe work area in compliance with Corporate / OSHA Standards and perform all work in accordance with established safety procedures.
  • Estimate time and material costs on vehicle repairs and new parts.
  • Assist junior technicians in diagnosing mechanical issues and in repairing vehicles and equipment when needed.
  • Order parts, tools, and supplies to stock shop and prepare for repair jobs.

Maintenance Supervisor

Ryder Systems
Stoneham , MA
02.2021 - 03.2023
  • Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensured all warranty policies and procedures were executed. Responsible for triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization.
  • Labor Management: Provided management, training and development of all personnel assigned. Responsible for performance management of all assigned personnel.
  • Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime. Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates. Conducted customer visits as required by the Customer Care Plan.
  • Asset Management: Directed reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluated needs and made recommendations for shop tooling and equipment requirements. Assisted in the management and oversight of vehicle specifications and vehicle in-service/out-service process. Assisted in ensuring all vehicles have required specifications in SAM. Responsible for parts inventory management, policies and procedures.
  • Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing in-process reviews of non-PM work. Performed breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to technical assistance center. Ensured cleanliness and quality of repair for all maintained vehicles. Worked with service manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon breakdown, rework and running cost trends. Maintained control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components was optimized. Assisted in the development and ensure implementation of quality assurance audit corrective action plans and continuous improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements. Ensured employee compliance with safety and EPA regulations and requirements.
  • Financial Management: Responsible for ensuring shift/shop delivers against net maintenance cost per unit objectives without sacrificing quality, safety or customer satisfaction. Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives. Responsible for successful execution of maintenance initiatives to attain or exceed specified financial targets. Responsible for payroll, purchase order approval, as warranted, and invoice reconciliation, and fuel reconciliation. Responsible for the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity. Ensured data integrity in the Shop Management Online system.

Diesel Technician IV

Ryder Truck Leasing
Stoneham, MA
07.2014 - 02.2021
  • Performed preventive maintenance.
  • Conducted vehicle maintenance and repair duties.
  • Diagnosed complex mechanical and electronic problems utilizing diagnostic computer when applicable.
  • Completed complex and detailed mechanical inspections & repairs with minimal supervision.
  • Replaced defective components as instructed.
  • Performed facility maintenance duties.
  • Interacted with customers/drivers to properly determine nature of complaint once assigned a task.
  • Utilized key functions of Shop Management System and electronic documentation available.
  • Worked in accordance with all federal/ provincial and corporate compliance guidelines (i.e., safety, DOT, MOT).
  • Acted as mentor for Tech 1, Tech 2 and Tech 3 levels.
  • Demonstrated the ability to access and use internal and external maintenance documents.
  • Other support duties as required to support operations. These could include but are not limited to Service Island support

Education

Certificate of Technical Studies - Diesel Technology

Universal Technical Institute
Norwood, MA
05-2012

GED -

Loring Job Corps. Centers
Limestone, ME
10-1998

Skills

  • Preventive maintenance
  • Diesel engine repair
  • Diagnostic testing
  • Electrical systems repair
  • Hydraulic systems repair
  • Customer relationship management
  • Leadership
  • Work Planning and Prioritization
  • Computer and Microsoft office skills
  • Communication and teamwork

Timeline

Senior Diesel Mechanic

Waste Managment
05.2023 - Current

Maintenance Supervisor

Ryder Systems
02.2021 - 03.2023

Diesel Technician IV

Ryder Truck Leasing
07.2014 - 02.2021

Certificate of Technical Studies - Diesel Technology

Universal Technical Institute

GED -

Loring Job Corps. Centers

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