Samuel Osborne
Burlington,VT
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 25-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
17
17
years of professional experience
Work History
Director of Customer Success
Braidio
10.2021 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Created and managed customer support systems for clients outside US in multiple time zones.
- Worked closely with developers and designers to customize products for clients in numerous countries.
Senior National Account Manager
NGP VAN
01.2007 - 10.2021
- Managed, supported, and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Increased market penetration by growing brand awareness.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Sales Leader for Ten Years
- Opened new national account customers across my territory and had 1 million dollar year for three years in a row
Director of Sales
WinCampaign
02.2006 - 01.2007
- Grew sales by 50%
- Worked closely with product teams to understand customer needs and requirements.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Connected with prospects through trade shows, cold calling, and local-area networking.
- Help manage sale of company to NGP VAN
Education
Bachelor of Arts - Sociology
St Lawrence University
Canton, NYMBA - Business Administration And Management
Northeastern Universtity
Boston, MA09.1986
Skills
- Report Creation
- Sales Records Management
- Professional Relationships
- Account Servicing
- Customer Needs Assessments
- Customer Presentations
Accomplishments
- Achieved sales results through effectively helping with my customers purchase the right products that help them achieve success.
- Resolved product issue through consumer testing and working closely with product managers.
- Achieved sales tracking by introducing Salesforce for sales tasks.
- Documented and resolved customer issues which led to sales growth.
- Sales Leader
Timeline
Director of Customer Success
Braidio
10.2021 - Current
Senior National Account Manager
NGP VAN
01.2007 - 10.2021
Director of Sales
WinCampaign
02.2006 - 01.2007
Bachelor of Arts - Sociology
St Lawrence University
MBA - Business Administration And Management
Northeastern Universtity
Similar Profiles
Stella O'BrienStella O'Brien
Boutique Sales Associate at Viva MarketplaceBoutique Sales Associate at Viva Marketplace
Finn curranFinn curran
After School Care Assistant at The School In Rose ValleyAfter School Care Assistant at The School In Rose Valley
Ryann KennyRyann Kenny
Intern/Secretary at Law Firm of Steven P. LombardiIntern/Secretary at Law Firm of Steven P. Lombardi
Sophia WrenchSophia Wrench
Cashier at Piggly Wiggly SupermarketCashier at Piggly Wiggly Supermarket
Alli LindorAlli Lindor
Senior Customer Success Manager / Interim Director of Customer Success at LabraSenior Customer Success Manager / Interim Director of Customer Success at Labra