Samuel Oviedo
Medford
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and posses a strong ability to learn new and complex tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller/Member Service Representative
Rogue Credit Union
10.2023 - Current
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate products or services.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher member satisfaction.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Teller II
Rogue Credit Union
10.2022 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
Bartender Shift Manager
Shoji's Lounge
03.2020 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, money, and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
GED -
Mt. Hood Community College
Gresham, OR03.2018
Skills
- Teller Transactions
- Referral Management
- Learning Programs
- Mathematics
- Policy and Procedure Adherence
- Social Perceptiveness
- Hospitality and Accommodation
- New Teller Training
- Speaking
- Active Listening
- Complex Problem-Solving
Accomplishments
- Successfully trained several new team members over a several month time period.
- Worked closely with my assistant manager to notice and develop a solution for the growing problem of accidental drug exposure in money handling positions.
- Showed dedication and commitment by losing +200lbs in body weight
- D.E.I Council Member
- 100% Account Accuracy
Certification
- Notary Public Certification
- NASM Personal Trainer Certification
- CPR Certified
Quote
When growing, do not wish for a lighter load but for stronger legs to carry it.
Timeline
Teller/Member Service Representative
Rogue Credit Union
10.2023 - Current
Teller II
Rogue Credit Union
10.2022 - Current
Bartender Shift Manager
Shoji's Lounge
03.2020 - Current
GED -
Mt. Hood Community College
- Notary Public Certification
- NASM Personal Trainer Certification
- CPR Certified
Similar Profiles
Alejandro RoblesAlejandro Robles
Member Service Representative at Rogue Credit UnionMember Service Representative at Rogue Credit Union
Cara HamanCara Haman
Teller at Rogue Credit UnionTeller at Rogue Credit Union
Alexander C. TryggAlexander C. Trygg
Full Time Hybrid Teller/MSR at Rogue Credit UnionFull Time Hybrid Teller/MSR at Rogue Credit Union