Open To Work
Samuel Ozuna
San Antonio,TX
Summary
- Dynamic Housekeeping Supervisor at Hilton Airport with a proven track record in enhancing guest satisfaction and operational efficiency. Expert in cleaning and sanitation, staff training, and eco-friendly practices, I successfully improved team performance and maintained high cleanliness standards, ensuring a welcoming environment for all guests.
Overview
23
23
years of professional experience
Work History
Housekeeping Supervisor
Hilton Airport
07.1998 - 02.2021
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Resolved guest complaints related to housekeeping promptly, maintaining positive customer relations and satisfaction levels.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
Education
High School Diploma -
James Madison High School
San Antonio, TX05-1998
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Staff scheduling
- Staff training and development
- Supply inventory management
- Inventory monitoring
- Laundry and dry cleaning
- Safety Equipment
- Stock inventory management
Timeline
Housekeeping Supervisor
Hilton Airport
07.1998 - 02.2021
High School Diploma -
James Madison High School
p26 cleaning crew
A team that was for a try out with a five man crew in developing skills on pm rooms and making sure quality for guest to par..