Summary
Overview
Work History
Education
Skills
Certification
Skills And Personal Strengths
Timeline
Generic

Samuel Paruvu

Dallas,TX

Summary

Over 8+ years of IT experience in Google Ads Account Management and Salesforce.com CRM platform as Business Analyst, Technical Support Engineer and Administrator. Experience in all phases of SDLC like requirements gathering, analysis, designing, coding, testing, integration, documentation and development. Strong implementation and integration experience using Custom Objects, Triggers, Workflow Rules, Approvals, S-Controls, Visualforce Pages and Apex classes. Experience in building Schedule Apex, Batch Apex, SOSL and SOQL aggregate functions. Experience in migrations and deployment of code from one environment to the other using Force.com IDE deployment wizard. Well versed in performing data migration from legacy system to Salesforce. Experience in integrating external applications with Salesforce.com both inbound and outbound by writing Apex SOAP and REST Web Services. Strong knowledge and experience on various development environments like Eclipse IDE. Salesforce.com experience in creating Object, Field, Record Types, Page Layout, Security Controls, Queues, Group and Analytical Snapshots. Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC. Experience in creating, maintaining and enhancing Workflows, Approval Processes, Formula Fields, Validation Rules, Field Dependencies, Automated Alerts and Field Updates according to application requirements. Experience in customization of the Salesforce sales module for capturing the Lead Generation, Accounts and Opportunities. Experience in analyzing business requirements, Entity Relationship diagrams and implementing them to Salesforce Custom Objects, Master-Detail and Lookup Relationships. Developed reports, dashboards and processes to continuously monitor data quality and integrity. Experience with data migration and updates through AppExchange, Data Loader and Workbench in Salesforce.com. Extensive experience working on Agile and Waterfall environments. Experience in understanding and implementing the new Salesforce Lightning. Experience in creating Lightning apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Experience in modifying the Visualforce pages to be supported in Lightning Experience. Involved in building Lightning Components using Aura Framework. Worked with team members for full-cycle projects such as developers to complete the consulting projects on time and deliver outstanding services to Salesforce.com clients. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Sales Support Specialist/Sales Manager

Salesforce India Pvt Ltd
05.2022 - 04.2023
  • Building trusted client relationships through proactive account management and effective project delivery and establishing knowledge of client business challenges and priorities to transfer into opportunities
  • Providing Salesforce Admin Support for key clients and maintaining regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner
  • Helping deliver presentations to clients and management teams and contributing to project discoveries, kickoff, prepare proposals and statements of work following company standards
  • Translating client's business needs into detailed business requirements documents, use cases and systems interaction diagrams and working with customers and internal creative teams to establish approved wireframes and mock-ups for solutions and assisting project team to establish high, mid, and micro level plans for project team
  • Establishing critical path, milestones, delivery dates, and reviewing client deliverables to ensure they meet client acceptance criteria
  • Providing leadership throughout the life cycles of project, guiding the understanding the project team has through design and development to ensure project requirements are met
  • Establishing project test strategy, methodologies, test plans as well as assisting with test execution
  • Handling all basic administrative functions including user account maintenance, reports and dashboards, workflows, Process builder and other routine tasks
  • Coordinating the evaluation, scope and completion of new development requests
  • Completing regular internal system audits and preparing for upgrades
  • Working with the Management Consultants to establish suitable processes to support administrative, development, and change management activities
  • Assisting in developing training and user adoption programs
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed and implemented new sales strategies to update product lines.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Supported sales team members to drive growth and development.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Prepared sales production reports for senior management.
  • Conducted market research and reported on competitors.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Senior Account Manager (Campaign Management)

Regalix India Pvt Ltd
Hyderabad, Telangana
07.2018 - 12.2021
  • Guiding sales representatives to deploy the marketing strategies such as cold calls, emails blasts to generate almost 2K new leads
  • Developing Google Ads strategies which get the best ROI for the clients
  • Helping the clients understand about the Bidding strategies to get the best out of the Google Ads
  • Adding the relevant bidding strategies to the clients
  • Educating the clients the importance of increasing the Budget
  • Adopting the best SEO practices which increases the organic traffic and helps clients to get the best conversions
  • Helping the clients to understand about Google Analytics and their account performance
  • Partner with advertising clients in order to best understand and carry out their needs for their brand
  • Engage and acquire new clients by engaging in outreach, initiating dialogue, and providing information regarding our advertising services
  • Retain existing clients through strategic service, excellent results, and consistently successful advertising campaigns
  • Worked with the team to develop marketing campaigns for the company's various clients
  • Engaged in brainstorming, design, and publications processes throughout the marketing cycle for each client
  • Implement business reviews throughout the client campaign and address best metrics for success
  • Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet clients' KPIs.
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
  • Implemented various tactics such as dynamic search ads and remarketing lists for search ads.
  • Gathered and evaluated promotional data to improve future planning.
  • Created and implemented rules, contracts and revenue-generating plans for each contest or sweepstakes.
  • Ensured compliance with Google Ads policies while launching new campaigns.
  • Created, monitored, and optimized keyword bids across multiple accounts.
  • Optimized campaigns using advanced features such as automated rules and scripts.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Coordinated marketing events for showcasing product and service offerings.
  • Collected and analyzed market research data for use in forecasting.
  • Interviewed and hired talented individuals to add value to marketing team.
  • Prepared marketing campaign budgets with finance personnel.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.
  • Delivered marketing strategy updates to upper-level management.
  • Worked closely with clients throughout the entire lifecycle of their Google Ads campaigns from onboarding to launch and post-launch optimizations and management.

Technical Associate/Quality Coach/Management Trainee

Genpact India Pvt LTD
Hyderabad, Telangana
12.2014 - 07.2018
  • B2C Customer assistance on Kodak printer support
  • ISP (Internet service provider) resolution analyst
  • Troubleshooting issues on Mac and Windows OS
  • Have been Handling inbound/outbound Technical calls, chats and emails
  • Have Good working experience with Windows and Mac OS related to product support
  • Have been supporting digital printers, Cloud support and Digital capture and devices for US&C and UK customers
  • Experience in auditing chats and calls
  • Provide reporting to demonstrate success with meeting SLA targets
  • Support HR Team as a HR catalyst in team building activities and people management
  • Conduct a D-Sat analysis on a weekly basis and report it to the next level.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Collaborated with stake holders to identify and recommend technical documentation and installation changes to improve usability.
  • Established clear expectations for employees, providing guidance when needed.
  • Analyzed key performance indicators to identify effective strategies.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Assessed company operations for compliance with safety standards.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Conducted regular performance reviews to assess individual team member progress.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Education

Bachelor of Technology - Electronics And Communication Engineering

Aurora Scientific And Technological Institute
Hyderabad, India
06-2014

Skills

  • Customer Relationship Management
  • Business Development
  • Full-Cycle Sales Process
  • Effective Customer Upselling
  • Team Member Motivation
  • Contract Negotiation
  • Conflict Resolution
  • C, C, PL/SQL, SQL
  • Oracle, MS SQL Server

Certification

  • Salesforce.com Certified Platform Developer-1(DEV 401)
  • Salesforce.com Certified Admin (ADM-201)

Skills And Personal Strengths

  • Self-motivated, confident, and punctual.
  • Disciplined and loyal to the organization.
  • Zeal to learn new technologies.
  • Can adapt to all kinds of work environments.

Timeline

Senior Sales Support Specialist/Sales Manager

Salesforce India Pvt Ltd
05.2022 - 04.2023

Senior Account Manager (Campaign Management)

Regalix India Pvt Ltd
07.2018 - 12.2021

Technical Associate/Quality Coach/Management Trainee

Genpact India Pvt LTD
12.2014 - 07.2018

Bachelor of Technology - Electronics And Communication Engineering

Aurora Scientific And Technological Institute

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Samuel Paruvu