Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Paschke

Naples,FL

Summary

Cross-trained, multi-functioning professional with 8 years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.

Overview

9
9
years of professional experience

Work History

Assistant Front Office Manager

The Innovation Hotel - Arthrex
10.2021 - Current
  • Interviewed all potential candidates for front office.
  • Interacted with guests by phone, email, or in-person to provide information/resolve any potential issues.
  • Submitted payroll for entire department and LPO department by-weekly.
  • Calculated and submitted tips from IRD orders to add to employee's paychecks.
  • Created weekly schedule for staff to accommodate business needs along with monitor hours to keep costs down.
  • Trained new-hires on all front desk procedures to ensure guest satisfaction.
  • Trained overnight workers on how to run the audit and file necessary documents.
  • Built and updated SOP binder to simplify training.
  • Calculate and provide revenue reports to GM along with ownership to track Arthrex business versus Third Party business.
  • Completed yearly employee reviews and assessments.

Home Watch Specialist

Naples Premier Home Watch
09.2020 - 09.2021
  • Drive to clients houses and make sure everything is operating as it should (water, alarm system, run all appliances, run A/C and check temperature and humidity levels, check for leaks/mold on property).
  • Call clients with any issues and set up appointments with different contractors
  • Drive vehicles for client to make sure it is running as client expects and make sure all documentation is up to date.
  • seek out and find new potential clients/properties to add to list of properties to maintain.

Night Auditor / Valet

The Ritz-Carlton Beach Resort
07.2019 - 10.2020
  • Provided 5 star service to each guest we would speak with.
  • Attempt to upsell remaining guests arrivals to suites to collect additional commission
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Generated and printed daily financial reports to track hotel performance.
  • Scanned and filed all receipts from all 9 major outlets on property each day.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Safely collected and parked guests vehicles along with kept track of keys for each guest.

Front Desk Supervisor

Crowne Plaza Northstar Downtown
08.2018 - 05.2019
  • Assisted with all front desk duties.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Completed MOD training for times when I would be in charge of hotel.

Front Desk Manager

Holiday Inn Express Hotel Suites
02.2015 - 06.2018
  • Managed, supervised, and trained all front desk employees.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Created team schedule on a monthly basis.
  • Assisted housekeeping with inspecting rooms when needed.
  • Assisted with all front desk responsibilities.
  • Assigned rooms each morning for the arriving guests coming in that day.
  • Made deposits on all third party booked reservations to create seamless check-in experience for guests.

Education

High School Diploma -

Holmen High School
Holmen, WI
06.2013

Skills

  • Scheduling
  • Inventory Oversight
  • Employee Management
  • Fast Typist
  • Customer service excellence
  • Upselling techniques
  • Decision-making abilities
  • Problem-solving abilities
  • Cash handling accuracy
  • Team leadership
  • Budgeting and forecasting
  • Data Inputting

Timeline

Assistant Front Office Manager

The Innovation Hotel - Arthrex
10.2021 - Current

Home Watch Specialist

Naples Premier Home Watch
09.2020 - 09.2021

Night Auditor / Valet

The Ritz-Carlton Beach Resort
07.2019 - 10.2020

Front Desk Supervisor

Crowne Plaza Northstar Downtown
08.2018 - 05.2019

Front Desk Manager

Holiday Inn Express Hotel Suites
02.2015 - 06.2018

High School Diploma -

Holmen High School

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Samuel Paschke