Samuel Patino

• Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
• Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
• Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
• Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
• Generated leads through sales promotions and word-of-mouth.
• Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
• Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
• Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
• Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
• Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
• Set and managed employee work schedules for coverage in assigned areas.
• Managed Personal Trainer schedule and stayed within budgeted non-session hours.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• coordinated resident use of amenities and appointment based services
• coordinate diligently with building security regarding resident, staff and building safety protocols
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.

• Greet guests and maintain floor seating order
• Speak with guests to ensure food and service satisfaction
• Answer telephone calls and respond to inquiries
• Maintain communication with kitchen staff, management, and service staff to ensure efficient service
• Inspect and clean dining/service area to maintain restaurant cleanliness
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Greet customers and help them determine their needs
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Compute sales prices, total purchases and receive and process cash or credit payments
• Maintain records related to sales
• Recommend, select, and help locate or obtain merchandise based on customers needs and desires
• Inform customers on laws and regulations of watercraft rentals

- Greet customers and help determine their needs

- Describe merchandise and explain use, operation, and care of merchandise to customers

- Compute sales prices, total purchases and receive and process cash or credit payments

- maintain records related to sales

- Recommend, select, and help locate or obtain merchandise based on customers needs and desires

- Inform customers on laws and regulations for watercraft rentals and operation

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• Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
• Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
• Managed employee hours, payroll, and productivity