Samuel Pennell
Colorado Springs,CO
Summary
Deliberate Business Executive with over 10 years of experience collaborating cross-functionally with team members to run all aspects of organization. Clear communicator with detail-oriented team leadership, conflict resolution and project oversight expertise. Growth-minded budget manager with clarity in market-focused planning and collaborative strategy development.
Overview
19
19
years of professional experience
Work History
President of Operations
Motto Mortgage Platinum
07.2018 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Resolved issues and recommended actions based on production and compliance reports.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Employing Broker
Tyler Price, LLC
09.2012 - Current
- Arranged for inspections and surveys of sold properties.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Recorded supporting documentation for phone calls and written correspondence.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Human Resources Manager
Potestio Brothers Equipment, Inc.
06.2004 - 09.2012
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
Education
BBA - Organizational Leadership
Colorado State University
Fort Collins, COSkills
- Organizational Leadership
- Operations Leadership
- Operations Support
- Executive Management
- Guest Relations
- Operational Standards
- Customer Satisfaction
- Complex Problem-Solving
- Critical Thinking
- Motivational Leadership
- Approachable and Outgoing
- Risk Mitigation
- Market Research
- Market Dynamics
- Business Growth
- Property Rights
- Relationship Management
- Customer Experience
- Compliance Requirements
- Active Listening
- Professional Relationships
- Workplace Training
- Regulatory Requirements
- Statistic Analysis
- Market Trend Expertise
- Profit Analysis
- Consumer Demand
- Distribution Balancing
Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
President of Operations
Motto Mortgage Platinum
07.2018 - Current
Employing Broker
Tyler Price, LLC
09.2012 - Current
Human Resources Manager
Potestio Brothers Equipment, Inc.
06.2004 - 09.2012
BBA - Organizational Leadership
Colorado State University
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