Samuel Perez
Perth Amboy,New Jersey
Summary
Professional in technology support with strong focus on team collaboration and achieving results. Skilled in troubleshooting, customer service, and adapting to changing needs. Reliable in delivering high-quality assistance and technical solutions. Known for problem-solving abilities and effective communication within teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Integration Center Tech I
SHI International Corp.
06.2023 - Current
- System Imaging (using ghost, USB boot, PXE boot, etc.)
- Computer hardware installation/upgrades (including but not limited to memory, hard drives, and NICs)
- Software/OS configurations on various computer and mobile devices
- BIOS configurations and upgrades
- Constant use of AX (Microsoft Dynamics) for order tracking, check in/out, asset information recording, etc
- Asset tagging and asset management
- Communicate and escalate with management on a regular basis in regard to customer orders
- Unpacking, packing, and kitting of hardware and components
- Independently acquire additional skills to maintain technical competencies
Support Technician
Dave and Busters
03.2022 - 03.2023
- Troubleshoot and diagnose any issues and attempt to fix any machines down and if can’t fix then escalate to senior techs
- Help guests with any machine help or questions they may have
- Make sure the entire midway is clean and organized
Education
Computer & Network Support Technician Certificate -
Lincoln Technical Institute
11.2021
Skills
- Learned soft skills required for effective customer service and support
- Examined operating system functions and computer architecture
- Hands-on PC troubleshooting, repair and maintenance
- Networking concepts including LANs, WANs, protocols, topologies, transmission media, security and TCP/IP protocol suite
- Installed, configured and administered Microsoft Windows2010
- Implementation, administration and troubleshooting of Microsoft Windows2012 Server
- Installed, configured and troubleshot Microsoft Windows2010 Active Directory components
- Managed, monitored and optimized the desktop environment using Group Policy
- Implemented and administered DNS, DHCP, Remote Access, Network Protocols, IP Routing and WINS in a Microsoft Windows2010 network infrastructure
- Designed Microsoft Windows2010 Directory Service architecture
- Studied security solutions (access control and auditing, authentication, encryption)
- Active Directory knowledge and experience
Certification
CompTIA A+ Certified
Timeline
Integration Center Tech I
SHI International Corp.
06.2023 - Current
Support Technician
Dave and Busters
03.2022 - 03.2023
CompTIA A+ Certified
Computer & Network Support Technician Certificate -
Lincoln Technical Institute
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