Samuel Petersen

Work History

Technician

Autopia Auto Repair

07.2023 - 08.2024

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.

Technician Team Leader

Sparks Auto Care Center

05.2021 - 07.2023

Performed troubleshooting and diagnosis on malfunctioning equipment.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Optimized system performance thorough testing and analysis.
Replaced damaged, missing, or defective parts with new and refurbished components.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Tested vehicle components and systems to identify issues.
Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Changed, rotated, and balanced tires on different types of vehicles.
Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.

Parts Specialist

Hopkins Honda

04.2018 - 05.2021

Increased customer satisfaction by providing timely and accurate estimates for repair costs.
Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
Issued parts to technicians to complete customers' repairs.
Served customers in-store and by telephone to answer questions and place orders.
Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Tracked parts use and charged items to customer accounts for billing.
Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.

Assistant Manager

Oreillys

06.2016 - 02.2018

Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
Rearranged parts department to better serve changing trends and keep workspaces organized.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Monitored and evaluated supplier performance to maintain quality of parts.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Provided timely, insightful and accurate reports to upper management.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.

Ironworker

Local 512

08.2013 - 08.2015

Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
Erected structural steel and iron frameworks for bridges, buildings and other structures.
Cut metal components to required lengths using metal shears, hacksaws, and bar cutters.
Ensured structural integrity by properly installing and aligning steel components according to specifications.
Positioned rebar and other iron reinforcement following pouring of concrete.

Lead Technician

Firestone Complete Auto

04.2005 - 07.2013

Increased efficiency in the parts department by implementing an improved inventory management system.
Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
Monitored and enforced safety measures to mitigate hazards.
Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Managed team performance by training, mentoring, disciplining, and motivating employees.
Adhered to established policies and standards to safely complete projects.
Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Tested components and systems to evaluate performance and identify concerns.
Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.

Summary

Overview

Work History

Technician

Technician Team Leader

Parts Specialist

Assistant Manager

Ironworker

Lead Technician

Education

Automotive Technology - Automotive Repair And Diagnosis

Skills

Accomplishments

Certification

Timeline

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